Team Lead-Voice
HCLTech
Team Lead-Voice
About this role
Job Summary
Language is English for WFM position.Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
• Works closely with the client workforce management team to determine demand, routing and staffing of agents
• Provide regular reports on service level adherence, agent productivity, utilization, attendance
• Forecasting, Scheduling and real time workforce management
• Long term / Short term planning to ensure adequate availability of resources as per requirement.
Skill Requirements
• Very good computer skills including Microsoft Office, Excel and Access
• Knowledge of building Pivot Tables and generating meaningful reports and Insights
• Developing/creating reports based on the requirements
• Analytical thinking including the ability to determine root causes for out of target values
• Ability to prioritize assigned tasks and cope well with time pressure
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Team Lead-Voice position at HCLTech?
The salary for this Team Lead-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead-Voice position at HCLTech located?
This Team Lead-Voice role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead-Voice job at HCLTech posted?
This Team Lead-Voice position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.