Team Lead-Voice
HCLTech
Team Lead-Voice
About this role
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
Manage team performance and employee development; monitor productivity, quality, attendance, and service-level performance; create and track performance-improvement plans; act as the escalation point for customer and operational issues; manage coverage during volume spikes; ensure initial and ongoing training completion; conduct coaching and performance reviews; provide regular operational updates and drive corrective actions.
Skill Requirements
Customer service and customer-operations experience; team management and coaching; performance and KPI management; escalation handling; workforce and coverage coordination; strong written and spoken communication; analytical and problem-solving skills; ability to build a collaborative team environment.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Team Lead-Voice position at HCLTech?
The salary for this Team Lead-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead-Voice position at HCLTech located?
This Team Lead-Voice role at HCLTech is based in City Of Taguig, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead-Voice job at HCLTech posted?
This Team Lead-Voice position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.