Team Lead-Voice
HCLTech
Team Lead-Voice
About this role
Job Summary
QA Position Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
• QC of voice and non-voice transactions
• Deliver 1 on 1 feedback
• Create action plans in consultation with operations
• Analyze & identify processes which deviate from approved workflows & participate in updating or documenting them
• Participate in calibrations with the Ops team, present analysis, document changes & report out to the Client
Skill Requirements
• Excellent communication and written skills
• Excellent time management skills and the ability to prioritize work accordingly
• Ability to effectively interact and collaborate across functions and levels
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Team Lead-Voice position at HCLTech?
The salary for this Team Lead-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead-Voice position at HCLTech located?
This Team Lead-Voice role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead-Voice job at HCLTech posted?
This Team Lead-Voice position at HCLTech was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.