Support Analyst

Fortive
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📍 IndiaFull time

About this role

Role Responsibilities

 

  • Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
  • Training & Guidance: Provide baseline training and guidance to clients and providers on ServiceChannel applications
  • Issue Identification & Escalation: Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
  • Documentation: Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
  • Customer Satisfaction: Ensure client satisfaction by delivering prompt, professional, and effective support.

Skill and Qualification Requirements

 

  • Technical Proficiency: Strong command of ServiceChannel applications, general IT troubleshooting, and familiarity with help desk platforms.
  • Communication: Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users.
  • Problem-Solving: Analytical thinking and attention to detail; able to diagnose and resolve technical issues efficiently.
  • Customer Service: Demonstrated ability to provide high-quality customer support and maintain professionalism under pressure.
  • Teamwork: Ability to work independently and collaboratively within a team environment.
  • Experience: Typically requires 1–2 years of experience in a customer service or technical support role, preferably in a call center or SaaS environment.
  • Bachelors in Computer Science, IT, Computer Information Systems

 

Tools and Systems Used

 

  • Slack
  • JIRA 
  • Teams/Sharepoint
  • Zendesk

 

 

 

 

 

 

Frequently Asked Questions

Is the salary disclosed for the Support Analyst position at Fortive?
The salary for this Support Analyst role at Fortive is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Analyst position at Fortive located?
This Support Analyst role at Fortive is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Analyst role at Fortive full-time or part-time?
This is listed as a Full time position. It is posted as a Support Analyst role at Fortive.
How do I apply for the Support Analyst position at Fortive?
Click the "Apply Now" button on this page. You will be redirected to Fortive's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Support Analyst job at Fortive posted?
This Support Analyst position at Fortive was posted on Oct 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Analyst
Fortive
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