Support Analyst

Description

The Support Analyst provides docket administration, document processing, and public submission processing services in support of a federal regulatory docket management program. This role involves monitoring and managing dockets, reviewing and updating document metadata, processing public comments and submissions, and ensuring timely, accurate compliance with established service levels and quality standards. The Analyst will work within a fast-paced, high-volume environment supporting multiple partner agencies, requiring strong attention to detail and familiarity with electronic docket management systems.

What Your Day Might Include…

Docket Management 

• Monitor queues for new Federal Register documents requiring processing  

• Create new dockets or associate Federal Register documents with existing dockets 

• Upload regulatory documents, supporting materials, and public submissions 

• Maintain accurate and timely docket information 

Document Processing 

• Review and update document metadata

• Perform quality reviews to ensure document accuracy, completeness, and proper formatting 

• Process documents received from authorized agency users and maintain compliant workflows 

Document Scanning & Conversion 

• Establish and maintain document scanning processes to support agency requirements 

• Process paper-based submissions and convert them to electronic formats

Public Submission Processing 

• Process public submissions received outside of queue (email, mail, fax)  

• Categorize submissions per established procedures; identify duplicates or similar submissions 

• Perform related comment management activities as needed 

Qualifications

• U.S. Citizenship required to obtain Public Trust 

• Bachelor’s Degree and 5 years of relevant experience

• Must be able to define your own work in a team environment 
• Experience in processing high volume queues of data, conducting intake and triage data and metadata validation, quality control, records management, and customer support

• Strong knowledge and experience with GoogleSuite tools

• Detail-oriented with a high level of integrity and professionalism 
• Proactive in identifying potential compliance issues and developing solutions 

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.