Subject Matter Expert (Support&Ops)

Job Summary

We are looking for an experienced L3-level Azure Linux Engineer to manage, support, and optimize Azure IaaS environments. The role requires strong expertise in Linux administration, Azure infrastructure services, and handling critical production issues with end-to-end ownership.

Key Responsibilities

• Manage and support Azure IaaS components including Virtual Machines, VNets, Subnets, NSGs, Load Balancers, and Storage Accounts
• Perform advanced Linux administration (RHEL, Ubuntu, SUSE) including patching, performance tuning, troubleshooting, and security hardening
• Handle P1/P2 incidents, perform root cause analysis, and lead bridge calls with stakeholders
• Implement and manage identity & access controls using Azure AD (Entra ID) and RBAC
• Monitor infrastructure using Azure Monitor, Log Analytics, and Defender for Cloud
• Ensure security compliance (CIS hardening, patch compliance, encryption, vulnerability management)
• Automate infrastructure provisioning using Terraform / ARM templates / scripting
• Design and manage networking components including route tables, load balancers, and connectivity solutions
• Support cost optimization and performance tuning initiatives in Azure
• Collaborate with application, DB, and DevOps teams for deployment and issue resolution

Create and maintain runbooks, SOPs, and technical documentation

Skill Requirements

Primary Skills

• Strong experience in Azure IaaS services (VMs, Storage, Networking)
• Deep expertise in Linux Administration (L3 level)
• Experience in incident management & troubleshooting (L3 support)
• Hands-on with Azure security & monitoring tools

Secondary / Good to Have

• Infrastructure as Code (Terraform / ARM / Bicep)
• CI/CD exposure (Azure DevOps)
• Scripting (Shell / Python / PowerShell)
• Knowledge of Windows (L2 level) and hybrid environments

Other Requirements

Experience & Qualification

• 6–10+ years in IT infrastructure / cloud support
• Minimum 3+ years in Azure IaaS operations
• Strong exposure to production support environments (L3 role)

Key Competencies

• Strong problem-solving and RCA ownership mindset
• Ability to handle critical escalations independently
• Excellent communication and stakeholder handling
• Mentoring L1/L2 team members

Role Expectation (L3 Level)

• Act as final escalation point for complex issues
• Provide technical solutions and architectural inputs
• Drive automation, optimization, and governance improvements