Subject Matter Expert (Support&Ops)

Job Summary

JD for Windows, VM and Azure LocalJob Title: Storage Administrator – L3Experience: 7-10yearsRole SummaryThe role is responsible for engineering, operations, and lifecycle management of Windows Server platforms, VMware virtual infrastructure, and HCI platforms (VMware vSAN / Azure Stack HCI). The engineer will deliver; performance, security hardening, patching compliance, and incident/problem/change execution aligned with BP HCS operational standards.Key ResponsibilitiesOwn day-to-day operations of Windows Server (2016/2019/2022) in a controlled enterprise environment.Operate and administer VMware vSphere ecosystem: ESXi, vCenter, clusters, resource pools, datastores, HA/DRS, and capacity/performance monitoring.Administer HCI platform operations (as applicable): cluster health, upgrades, node expansion/replacement, resiliency checks, storage policies, and performance tuning.Capacity planningWorkload optimization in HCI environmentsExecute routine activities: provisioning, decommissioning, access controls, certificate management, service restarts, and baseline configuration compliance.Maintain secure configuration baselines aligned to enterprise policies:GPO, local security policies, least privileged administrationCredential hygiene, hardening, vulnerability remediationSupport internal/external audit requirements by providing evidence: patch compliance, configuration compliance, access reviews, and operational logs.Perform capacity planning for compute/storage.Execute lifecycle refresh: hardware warranty/maintenance coordination, firmware baselines, ESXi/vCenter version alignment, HCI lifecycle management.Maintain accurate CMDB inputs, platform diagrams, SOPs/runbooks, and operational checklists.Build/maintain knowledge articles for repeat issues and operational tasks.Provide handovers, mentoring, and knowledge transfer to peers and shift teams.

Key Responsibilities

Mandatory SkillsWindows ServerStrong administration: Windows Server 2016/2019/2022/2025Active Directory concepts (user/group/computer objects, OU/GPO fundamentals), DNS/DHCP fundamentalsPatch management and compliance reporting (WSUS/SCCM/MECM or enterprise patch tools)Troubleshooting: event logs, performance counters, services, RDP, WinRMVMwarevSphere administration: ESXi, vCenter, clusters, HA/DRS, templates, snapshots (best practices)Failover Clustering (cluster validation, quorum, cluster roles)Strong working knowledge of ITIL processes: Incident/Problem/Change/RequestExperience in SLA-driven environments with audit/compliance controlsStorage & networking in VMware: VMFS/NFS, vDS/vSS, VLANs, uplinks, NIC teamingTroubleshooting: vMotion issues, datastore latency, host alarms, VM performance contentionCore Azure Local / HCI SkillsHands-on experience with Azure Stack HCI / Azure Local deploymentsCluster creation, management, and troubleshootingUnderstanding of SDN (Software Defined Networking) in HCIExperience with Azure Arc-enabled infrastructureBeneficial / PreferredVMware certifications: VCP-DCVHybrid workload support (Windows + Linux VMs)Microsoft certifications: Windows Server / Azure fundamentals/AWSAZ-800 / AZ-801 (Windows Server Hybrid Administrator)AZ-104 (Azure Administrator)Knowledge of Azure local and Azure ARCBasic understanding of enterprise storage (SAN/NAS), backups, and network fundamentalsStrong ownership mindset and ability to operate in high-pressure situationsExcellent written communication for RCA/change plans/customer updatesExperience working within an Agile software delivery environment.

Skill Requirements

Other Requirements