Subject Matter Expert (Support&Ops)

Job Summary

Job Title: Senior Technical Lead – Microsoft Copilot & Power Platform

Location: Noida, Hyderabad, Chennai, Bangalore, Pune
Job Type: Full-Time

Band: E3.1

Experience: 8–12 years (with at least 2 years of hands-on experience in Microsoft Copilot, Copilot Studio, Power Platform, or AI-powered enterprise automation implementations)

Key Responsibilities

• Lead the design, development, and deployment of enterprise-grade solutions using Microsoft Copilot Studio, Microsoft 365 Copilot, Power Automate, Power Apps, and Dataverse.
• Design and implement AI-powered conversational agents, autonomous workflows, and business process automation solutions aligned with organizational requirements.
• Collaborate with business stakeholders, solution architects, and technical teams to gather requirements and translate them into scalable Power Platform solutions.
• Drive the complete solution lifecycle, including discovery, design, development, testing, deployment, governance, and support.
• Implement integrations between Microsoft Copilot, Power Platform, Microsoft 365 services, Azure services, ServiceNow, SAP, Salesforce, and other enterprise applications.
• Mentor and guide junior developers and consultants, promoting best practices in Power Platform development and AI solution delivery.
• Design and manage Dataverse data models, security roles, business rules, and governance frameworks.
• Stay updated with the latest advancements in Microsoft Copilot, Copilot Studio, AI Agents, Power Platform, and Microsoft AI ecosystem.

Develop and maintain technical documentation, architecture diagrams, SOPs, and solution design documents.

Skill Requirements

• Microsoft certifications such as:
• PL-200 (Power Platform Functional Consultant)
• PL-400 (Power Platform Developer)
• PL-600 (Power Platform Solution Architect)
• PL-900 (Power Platform Fundamentals)
• AI-900 / AI-102 (Microsoft AI Certifications)
• Experience with Azure AI Services, Azure OpenAI, Microsoft Fabric, and AI Foundry.
• Knowledge of Power Platform CoE (Center of Excellence) implementation and governance.
• Familiarity with enterprise integrations involving ServiceNow, SAP, Salesforce, Workday, or similar platforms.
• Experience in creating multi-agent architectures, AI orchestration, and enterprise Copilot implementations.
• Knowledge of DevOps, GitHub, Azure DevOps, and CI/CD pipelines for Power Platform solutions.

Other Requirements

Nice-to-Have Domain Experience ITSM & Service Operations HR Automation Finance & Procurement Customer Service Infrastructure & Cloud Operations Enterprise Knowledge Management AI-Assisted Productivity Solutions using Microsoft 365 Copilot Qualifications Strong hands-on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Automate, Power Apps, and Dataverse. Proven experience designing and implementing AI-powered agents, conversational experiences, and business automation solutions. Expertise in developing canvas apps, model-driven apps, automated workflows, and enterprise integrations. Strong understanding of Dataverse architecture, security model, data modeling, plugins, business rules, and virtual tables. Experience integrating Power Platform solutions with Azure services, Microsoft Graph APIs, REST APIs, and enterprise applications. Experience implementing Copilot Studio generative AI capabilities, knowledge sources, topics, actions, and custom connectors. Strong knowledge of Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Outlook, an