Subject Matter Expert (Support&Ops)
About this role
Job Summary
Job Summary : Network Reliability Engineer (NRE)
Key Responsibilities
Job Responsibilities : Advanced Technical Leadership Act as final escalation point for critical network incidents. Lead diagnosis and resolution of complex network problems. Perform deep packet analysis and end-to-end network forensics. Provide technical leadership during major outages. Network Architecture & Engineering Design and review network solutions across: Campus Networks Data Center Networks Cloud Networking Hybrid Connectivity SD-WAN Network Security Platforms Review architecture against scalability, resiliency, and security standards. Develop high-availability and disaster recovery strategies. Reliability Engineering Define reliability metrics, monitoring standards, and operational KPIs. Conduct post-incident reviews and drive corrective actions. Reduce recurring incidents through engineering improvements. Lead performance tuning and network optimization initiatives. Automation & Innovation Develop network automation solutions using: Python Ansible Terraform REST APIs Build automated remediation workflows. Drive Network as a Code (NaaC) adoption. Vendor & Stakeholder Management Engage vendors during critical failure investigations. Manage relationships with technology partners and service providers. Provide technical guidance to project and delivery teams. Support audits, compliance requirements, and executive reporting. Mentorship Mentor L1 and L2 engineers. Develop troubleshooting standards and best practices. Lead technical knowledge-sharing sessions.
Skill Requirements
Skill Requirement : Advanced Technical Expertise Expert knowledge of: BGP MPLS SD-WAN EVPN/VXLAN Data Center Networking Network Security Cloud Networking (Azure, AWS, GCP) Load Balancers (F5, Citrix, A10) Automation Skills Python Ansible Terraform Git CI/CD integration Security Knowledge Firewall Architecture Zero Trust Networking NAC Solutions DDoS Mitigation Secure Access Service Edge (SASE)
Other Requirements
Skill Requirement : Advanced Technical Expertise Expert knowledge of: BGP MPLS SD-WAN EVPN/VXLAN Data Center Networking Network Security Cloud Networking (Azure, AWS, GCP) Load Balancers (F5, Citrix, A10) Automation Skills Python Ansible Terraform Git CI/CD integration Security Knowledge Firewall Architecture Zero Trust Networking NAC Solutions DDoS Mitigation Secure Access Service Edge (SASE)
Frequently Asked Questions
Is the salary disclosed for the Subject Matter Expert (Support&Ops) position at HCLTech?
The salary for this Subject Matter Expert (Support&Ops) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert (Support&Ops) position at HCLTech located?
This Subject Matter Expert (Support&Ops) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Subject Matter Expert (Support&Ops) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Subject Matter Expert (Support&Ops) job at HCLTech posted?
This Subject Matter Expert (Support&Ops) position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Subject Matter Expert (Support&Ops)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.