Student Records and Administration Officer

Company Description

Western Sydney University is a student-centered institution that ranks in the top two percent of universities worldwide (Times Higher Education World University Rankings, 2024). With a dynamic and diverse student community, the university is widely recognised for the high quality of its teaching and research.

The Sydney City Campus brings the same Western Sydney University experience to the heart of Australia’s most famous city. Western Sydney University's Sydney City Campus is co-located with pathway college SIBT, to ensure a supported transition to University for pathway students. 

SIBT has been in operation since 1997 and is part of the Navitas Group, a leading global education provider delivering educational services to over 80,000 students annually.

For over 25 years, Navitas has prepared students around the world to be study-ready, work-ready and world-ready. As pioneers in the university pathway sector, we have more than 30 trusted partnerships with ambitious, forward-thinking universities around the world.

Through our unparalleled global reach across 24 countries, we help our partners achieve their goals of a stronger, more diverse student population, improved academic outcomes, superior student experiences, enhanced global profile and sustainable revenue.

Our Australasian university partners include Curtin University, Deakin University, Edith Cowan University, University of South Australia, University of Adelaide, La Trobe University, Western Sydney University, Griffith University, University of Canterbury and the University of Canberra.

Job Description

The Student Records and Administration Officer is responsible for delivering high-quality, accurate and compliant administrative services across the student lifecycle. The role supports student enrolment, records management, student finance administration, government reporting and student communications, ensuring data integrity and adherence to regulatory requirements. Working closely with students, staff and key stakeholders, the position contributes to an efficient and student-centred service environment, supporting positive student outcomes, retention and operational excellence. This role requires strong attention to detail, excellent organisational skills and a commitment to continuous improvement and exceptional customer service.

Qualifications

• Demonstrated understanding of student administration processes and compliance requirements, or the ability to quickly develop knowledge in areas such as ESOS, TCSI, USI and eCAF.
• Advanced Microsoft Office skills, particularly Excel and Word, with experience using databases or student management systems.
• Exceptional organisational skills, attention to detail, and ability to manage competing priorities while maintaining accuracy and confidentiality.
• Strong written and verbal communication skills, with a customer-focused approach and commitment to service excellence.
• Current NSW Working with Children Check (WWCC), or the ability to obtain one prior to commencement.

Additional Information

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applications are assessed upon receipt and applications will close 10th September, 2026. For enquiries about the role, please contact Pru Wirth on P.Wirth@city.westernsydney.edu.au. To view other opportunities, please visit navitas.com/careers. 

All applicants must have full working rights within Australia to be considered. It is a mandatory requirement for any incumbent of this position to have a current NSW employee Working With Children clearance in accordance with the NSW Child Protection (Working with Children) Act 2012.