SME - AWS PaaS, Terraform
HCLTech
SME - AWS PaaS, Terraform
About this role
Job Summary
As a Subject Matter Expert in Support and Operations, you will play a pivotal role in ensuring timely and effective resolution of escalations and incidents within the AWS PaaS environment. Your expertise will drive quality compliance and enhance customer satisfaction through your analytical skills and proactive approach. This role is critical in maintaining operational excellence and fostering effective communication with stakeholders.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents In Aws Paas And Terraform Environments, Adhering To Agreed Slas And Quality Norms.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions For Aws Resources.
4. Foster Positive Customer Feedback And Satisfaction Through Active Participation In Customer Meetings, Addressing Issues And Concerns Related To Aws Services.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Performance Reports To Be Presented To Key Business Stakeholders, Ensuring Transparency And Continuous Improvement.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions For Aws Resources.
4. Foster Positive Customer Feedback And Satisfaction Through Active Participation In Customer Meetings, Addressing Issues And Concerns Related To Aws Services.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Performance Reports To Be Presented To Key Business Stakeholders, Ensuring Transparency And Continuous Improvement.
Skill Requirements
1. Proficient In Aws Paas Services And Terraform For Infrastructure As Code (Iac) Implementations.
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
3. Excellent Documentation Skills For Creating Sops And Maintaining Effective Knowledge Management.
4. Strong Communication Skills To Liaise With Business Segments And Present Findings To Stakeholders.
5. Familiarity With Capacity Planning And Change Management Processes Within Cloud Environments.
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
3. Excellent Documentation Skills For Creating Sops And Maintaining Effective Knowledge Management.
4. Strong Communication Skills To Liaise With Business Segments And Present Findings To Stakeholders.
5. Familiarity With Capacity Planning And Change Management Processes Within Cloud Environments.
Other Requirements
1. Aws Certified Solutions Architect � Associate (Optional But Valuable).
2. Terraform Certification (Optional But Valuable)
2. Terraform Certification (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - AWS PaaS, Terraform position at HCLTech?
The salary for this SME - AWS PaaS, Terraform role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - AWS PaaS, Terraform position at HCLTech located?
This SME - AWS PaaS, Terraform role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - AWS PaaS, Terraform position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - AWS PaaS, Terraform job at HCLTech posted?
This SME - AWS PaaS, Terraform position at HCLTech was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - AWS PaaS, Terraform
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.