SME - Asset Management, ServiceNow

HCLTech
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📍 Bengaluru, India

About this role

Job Summary

Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.

Key Responsibilities

 Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.

Skill Requirements

Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.

Other Requirements

Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.

Frequently Asked Questions

Is the salary disclosed for the SME - Asset Management, ServiceNow position at HCLTech?
The salary for this SME - Asset Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Asset Management, ServiceNow position at HCLTech located?
This SME - Asset Management, ServiceNow role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Asset Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Asset Management, ServiceNow job at HCLTech posted?
This SME - Asset Management, ServiceNow position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Asset Management, ServiceNow
HCLTech
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