SME - Asset Management, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Asset Management And Itil Frameworks, Adhering To The Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures And Maintaining Effective Documentation, Enhancing Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning To Ensure Resource Optimization.
4. Facilitate Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings, Identifying Challenges, And Proposing Effective Solutions.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, To Validate Reports And Facilitate Performance Improvements, Presenting Findings To Key Business Stakeholders.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures And Maintaining Effective Documentation, Enhancing Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning To Ensure Resource Optimization.
4. Facilitate Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings, Identifying Challenges, And Proposing Effective Solutions.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, To Validate Reports And Facilitate Performance Improvements, Presenting Findings To Key Business Stakeholders.
Skill Requirements
1. In-Depth Knowledge Of Asset Management And Itil Best Practices
2. Proficient In Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti Tools
3. Strong Analytical Skills To Perform Root Cause And Trend Analysis
4. Excellent Communication And Presentation Skills For Stakeholder Engagement
5. Familiarity With Documentation Standards And Process Improvement Methodologies
2. Proficient In Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti Tools
3. Strong Analytical Skills To Perform Root Cause And Trend Analysis
4. Excellent Communication And Presentation Skills For Stakeholder Engagement
5. Familiarity With Documentation Standards And Process Improvement Methodologies
Other Requirements
1. Itil Foundation Certification Is Recommended
2. Servicenow Administration Certification Is Optional But Valuabl
2. Servicenow Administration Certification Is Optional But Valuabl
Frequently Asked Questions
Is the salary disclosed for the SME - Asset Management, ServiceNow position at HCLTech?
The salary for this SME - Asset Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Asset Management, ServiceNow position at HCLTech located?
This SME - Asset Management, ServiceNow role at HCLTech is based in Frisco, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Asset Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Asset Management, ServiceNow job at HCLTech posted?
This SME - Asset Management, ServiceNow position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Asset Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.