Service Coordinator – 2W Rental Business

Service & Repairs Management

·       Plan & track Express & Periodic service, breakdown repairs, accident jobs, and refurb for all fleet -2Ws

·       Liaise with DriveX workshop, Authorized service centers / popup Service Staton for estimates, and job closure

·       Drive TAT: Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer experience, Refurb jobs close within Service Level Agreement

·       Do post-repair quality check before vehicle goes back on-road

Rider Issue Resolution

·       Single point for rider-reported issues via app/call/WhatsApp

·       Triage issue severity, arrange pickup/drop, provide temp replacement if needed

·       Track open tickets to closure and update riders on ETA

Compliance & Documentation

·       Ensure Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet

·       Maintain job cards, invoices, warranty claims, and vehicle-wise service history

·       Update vehicle status daily

Cost & Inventory Control

·       Approve spares replacement: tyres, batteries, brake pads based on km run, age, failure %

·       Monitor repeat repairs, and scrap/refurb decisions to control ₹/km cost

·       Maintain vendor scorecard and negotiate Turn Around Time (TAT) /cost

MIS & Reporting

·       Daily: Fleet downtime, open jobs, TAT breach, ETA updates

·       Weekly: Inspection failure %, vendor performance, cost per vehicle, repeat complaint %

·       Flag trends like specific model failures or service center delays

·       Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations

Requirements

Qualifications: Diploma/Graduate. Automobile/Mechanical preferred

Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations

Technical Skills: Basic knowledge of 2W ICE/EV - engine, battery, tyres, electricals, Know how to ride a motorcycle with a valid driving license

Soft Skills: Strong follow-up, vendor management, good interpersonal skills, teamwork, problem solving skill, continuous learning mindset, rider empathy, sense of urgency

Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops