Warehouse Manager
drivex
Service Head – After Sales
About this role
Job Summary
We are seeking an experienced Service Head with a strong background in
after-sales service operations within the automobile industry. The ideal
candidate will lead service operations, enhance customer experience, and ensure
high-quality service delivery. This is a strategic leadership role responsible
for driving service excellence across company-owned stores, managing dealer
networks, and optimizing operational efficiency.
Key Responsibilities
1. Service Operations & Customer Experience
- Oversee after-sales service operations
for multi-branded vehicles, ensuring high levels of customer satisfaction.
- Develop and implement strategies to
improve service quality, Turnaround Time (TAT), and first-time fix rate.
- Ensure adherence to warranty policies,
service protocols, and regulatory guidelines.
- Analyse customer feedback and service
reports to drive continuous improvement initiatives.
2. Company-Owned Stores, Dealer & Service Network Management
- Manage and expand the service network,
ensuring optimal coverage in key regions.
- Conduct regular dealer and service centre
audits to ensure compliance with company standards.
- Strengthen relationships with service
partners to enhance efficiency and profitability.
3. Team Leadership & Training
- Lead and mentor a team of service
managers, technical experts, and field service engineers.
- Develop training programs to enhance the
technical and customer service skills of service staff.
- Drive performance management and
operational KPIs across the service team.
4. Business & Revenue Growth
- Identify and execute opportunities for
service revenue growth, including AMCs, extended warranties, and
value-added services.
- Implement strategies to improve service
vehicle inflow.
- Optimize cost management without
compromising service quality.
- Collaborate with cross-functional teams
(Sales, Marketing, Product Development) to align after-sales strategies
with business objectives.
5. Compliance & Process Improvement
- Ensure all service centres and workshops
comply with health, safety, and environmental regulations.
- Leverage technology and digital tools to
improve service tracking, reporting, and customer engagement.
- Implement best practices in service
management and introduce new technologies where applicable.
Requirements
Key Requirements
- Experience: 15–20 years in after-sales service management within the
automobile industry (Two-wheelers, Four-wheelers, or Passenger Vehicles).
- Education: Bachelor's degree in Engineering (Mechanical/Automobile) or
equivalent.
- Travel: Willingness to travel 15 days per month.
Key Skills
- Strong leadership and team management
capabilities.
- Proven experience in dealer/service
network management.
- Hands-on experience in customer service
enhancement and process optimization.
- Sound knowledge of warranty management,
service revenue generation, and P&L ownership.
- Excellent communication and stakeholder
management skills.
Frequently Asked Questions
Is the salary disclosed for the Service Head – After Sales position at drivex?
The salary for this Service Head – After Sales role at drivex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Head – After Sales position at drivex located?
This Service Head – After Sales role at drivex is based in Bangalore South, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Head – After Sales role at drivex full-time or part-time?
This is listed as a Full time position. It is posted as a Service Head – After Sales role at drivex.
How do I apply for the Service Head – After Sales position at drivex?
Click the "Apply Now" button on this page. You will be redirected to drivex's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Service Head – After Sales job at drivex posted?
This Service Head – After Sales position at drivex was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Head – After Sales
drivex
You'll be redirected to drivex's official application page on zohorecruit.