Service Associate - Springfield, MO - Sustainability Solutions
About this role
As a Service Associate, you'll be the face of our Sustainability Solutions program within hospitals throughout your territory. Reporting to a Service Manager, you'll build authentic relationships with healthcare teams, provide education and support, and help customers increase participation in programs that reduce waste and create a more sustainable future for healthcare.
Who we want:
Customer oriented representatives: A person who has an eye for impressing our customers and building strong relationships.
Competitive Spirit: Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business.
Challengers: People who continually seek improvement for the business and their customers.
Teammates: Partners who listen to ideas, share thoughts and work together to move the business forward.
Collaborative networkers: Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
Self-directed initiators: People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
What you will do:
Collect eligible single-use medical devices from hospitals throughout your assigned territory while maintaining collection goals and service standards.
Build trusted relationships with healthcare professionals, supply chain teams, hospital leaders, and internal partners to drive program engagement and long-term success.
Educate hospital staff on collection program processes, eligible device identification, and best practices to improve participation and compliance.
Deliver training sessions and ongoing customer support to strengthen program adoption and increase collection volumes.
Partner with commercial and operational teams to identify growth opportunities and expand customer engagement within existing accounts.
Track collection activity, maintain accurate records, and submit timely reports to support territory performance and business objectives.
Monitor key program metrics and recommend opportunities for continuous improvement and increased participation.
Contribute to a positive, collaborative team environment through effective communication and active participation in meetings and team initiatives.
What you need:
Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
Highschool degree or GED.
Use of your personal vehicle (drive 80-100 miles/day depending on territory).
Ability to obtain and maintain needed credentials at all hospitals within assigned territory
Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook, Power BI and Power Point).
PHYSICAL REQUIREMENTS
Medium work: Exerting up to 60 pounds of force daily, and/or up to 20 pounds of force constantly to move objects. (Pushing and/or pulling up to 60 pounds of force constantly, and ability to lift up to 40 pounds)
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to communicate effectively through presentation skills, email and phone
Must be able to use common office equipment (e.g. PC, Microsoft office, smart phone, etc.).
United States of America Pay Ranges:
- USN: $21.58 - $29.20 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
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