Senior Support Lead
HCLTech
Senior Support Lead
About this role
Job Summary
Task Description: • Work as 1st and 2nd level support for internal applications
• Responsible for testing and release to production
• Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
• Maintain good working relationships with appropriate internal and external DHL customers
• Provide technical support to users of business applications, using standard ITS processes and procedures
• Provide verbal and written technical reports to specialists on aspects of system status.
• Provide technical reports to users and managers.
• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
• Investigate problems and other requests for support and determines appropriate actions
• Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems
Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol
Key Responsibilities
Task Description: • Work as 1st and 2nd level support for internal applications
• Responsible for testing and release to production
• Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
• Maintain good working relationships with appropriate internal and external DHL customers
• Provide technical support to users of business applications, using standard ITS processes and procedures
• Provide verbal and written technical reports to specialists on aspects of system status.
• Provide technical reports to users and managers.
• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
• Investigate problems and other requests for support and determines appropriate actions
• Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems
Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Support Lead position at HCLTech?
The salary for this Senior Support Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Support Lead position at HCLTech located?
This Senior Support Lead role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Support Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Support Lead job at HCLTech posted?
This Senior Support Lead position at HCLTech was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Support Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.