Senior Support Lead
HCLTech
Senior Support Lead
About this role
Job Summary
Provide L2/L3 support for SnapLogic integrations and data pipelines.
Monitor integration jobs, scheduled tasks, and production interfaces.
Investigate and resolve integration failures, data issues, and performance bottlenecks.
Perform root cause analysis (RCA) and implement corrective actions.
Support API integrations, REST/SOA services, and file-based interfaces.
Troubleshoot data transformation, mapping, and routing issues.
Work closely with business users, application teams, and external vendors to resolve incidents.
Support deployment activities and post-release validations.
Monitor error queues, logs, and alerts to ensure integration stability.
Create and maintain support documentation, knowledge articles, and operational runbooks.
Participate in on-call support and production issue management.
Strong hands-on experience with SnapLogic Integration Platform.
Hands-on expertise in Fivetran for data ingestion and integration.
Strong experience with Snowflake.
Expertise in ETL/ELT, data integration, and pipeline development.
Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.
Knowledge of data warehousing and dimensional modeling.
Experience with REST APIs, JSON, XML, and web services.
Experience with AWS, Azure, or GCP.
Strong debugging, troubleshooting, and performance optimization skills.
Prior experience leading and managing a technical team.
Key Responsibilities
DBS CU-ETA-VALUESTREAM&PRODMGMT-VS&PM
Skill Requirements
Provide L2/L3 support for SnapLogic integrations and data pipelines.
Monitor integration jobs, scheduled tasks, and production interfaces.
Investigate and resolve integration failures, data issues, and performance bottlenecks.
Perform root cause analysis (RCA) and implement corrective actions.
Support API integrations, REST/SOA services, and file-based interfaces.
Troubleshoot data transformation, mapping, and routing issues.
Work closely with business users, application teams, and external vendors to resolve incidents.
Support deployment activities and post-release validations.
Monitor error queues, logs, and alerts to ensure integration stability.
Create and maintain support documentation, knowledge articles, and operational runbooks.
Participate in on-call support and production issue management.
Strong hands-on experience with SnapLogic Integration Platform.
Hands-on expertise in Fivetran for data ingestion and integration.
Strong experience with Snowflake.
Expertise in ETL/ELT, data integration, and pipeline development.
Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.
Knowledge of data warehousing and dimensional modeling.
Experience with REST APIs, JSON, XML, and web services.
Experience with AWS, Azure, or GCP.
Strong debugging, troubleshooting, and performance optimization skills.
Prior experience leading and managing a technical team.
Other Requirements
Provide L2/L3 support for SnapLogic integrations and data pipelines.
Monitor integration jobs, scheduled tasks, and production interfaces.
Investigate and resolve integration failures, data issues, and performance bottlenecks.
Perform root cause analysis (RCA) and implement corrective actions.
Support API integrations, REST/SOA services, and file-based interfaces.
Troubleshoot data transformation, mapping, and routing issues.
Work closely with business users, application teams, and external vendors to resolve incidents.
Support deployment activities and post-release validations.
Monitor error queues, logs, and alerts to ensure integration stability.
Create and maintain support documentation, knowledge articles, and operational runbooks.
Participate in on-call support and production issue management.
Strong hands-on experience with SnapLogic Integration Platform.
Hands-on expertise in Fivetran for data ingestion and integration.
Strong experience with Snowflake.
Expertise in ETL/ELT, data integration, and pipeline development.
Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.
Knowledge of data warehousing and dimensional modeling.
Experience with REST APIs, JSON, XML, and web services.
Experience with AWS, Azure, or GCP.
Strong debugging, troubleshooting, and performance optimization skills.
Prior experience leading and managing a technical team.
Frequently Asked Questions
Is the salary disclosed for the Senior Support Lead position at HCLTech?
The salary for this Senior Support Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Support Lead position at HCLTech located?
This Senior Support Lead role at HCLTech is based in Chengallpattu, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Support Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Support Lead job at HCLTech posted?
This Senior Support Lead position at HCLTech was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Support Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.