Senior Specialist - Package Implementation

SERVICENOW ITAM Lead

Position Overview

The ServiceNow ITAM Subject Matter Expert SME leads the design implementation and optimization of Hardware Asset Management HAM and Software Asset Management SAM modules and Software VettingGovernance framework This role ensures the alignment of asset lifecycles drives software license compliance and integrates critical asset data with the Configuration Management Database CMDB across the ServiceNow platform

Key Responsibilities

Architecture Strategy Design enterprisegrade HAM and SAM Pro architectures aligning implementation directly with CSDM Common Service Data Model frameworks Establish and govern the Software Vetting lifecycle reviewing new software requests against security compliance and architectural standards before approval Collaborate with Information Security Legal and Procurement teams to build and automate vetting workflows Request Assess Approve and Provision

Lifecycle Management Oversee complete IT asset lifecycles from initial procurement and provisioning through tracking maintenance retirement and disposal

Compliance Auditing Manage software entitlements models and contracts to mitigate vendor audit risks and optimize the organizations Effective License Position ELP

Integrations Direct and maintain integrations between ServiceNow and thirdparty discovery tools eg SCCM JAMF cloud infrastructure providers as well as enterprise procurementERP systems

Governance Workspaces Standardize data normalization rules automated reconciliation processes and asset reclamation workflows within the Software Asset Workspace

Core Requirements

Professional Experience 10 years of total ServiceNow experience with 4 years of dedicated handson ownership of ServiceNow Asset management module

ServiceNow implementation experience in ITSM modules Incident Problem Change CMDB and Asset

SAMPro Implementation experience

Exposure to licensing publisher packs

Detailed understanding and oversight of data sources for inventory usage contract entitlement and data maintenance user management and enablement data integrity compliance analysis renewal milestone calendaring and innovative reporting solutions

Certifications Certified System Administrator CSA required Certified Implementation Specialist CIS in Software Asset Management or Hardware Asset Management strongly preferred

Technical Skills Strong proficiency with JavaScript RESTSOAP APIs Integration Hub Flow Designer and standard CMDB architecture