Senior Manager - Billing

JOB DESCRIPTION Job Title: Billing Senior Manager DESIGNATION REPORTS TO LOCATION EMPLOYMENT TYPE Sr. Manager (Billings) OPS Head – Project Delivery HYD Full-Time ABOUT LISTENLIGHTS Listenlights is one of India's leading engineering and infrastructure organizations with over four decades of excellence in delivering mission-critical engineering solutions. We specialize in Data Centres, Critical Infrastructure, Commercial Buildings, Industrial Facilities, and Integrated MEP Services. Driven by engineering excellence, innovation, and operational discipline, we partner with some of the world's leading organizations to build highly resilient, sustainable, and future-ready infrastructure. At Listenlights, our culture is guided by our SOCH Values, which define how we work and make decisions every day: ● Safety First ● Ownership ● Customer Centricity ● Humility ● Continuous Learning & Collaboration We believe in creating an environment where our people take ownership, challenge conventions, and consistently deliver value to our customers. POSITION PURPOSE The Senior Manager – Billing is responsible for managing end-to-end project billing activities across multiple General Contracting projects, ensuring timely submission of RA Bills, client certification, invoicing, commercial compliance, and billing governance. The role works closely with Project Management, Quantity Surveying, Commercial, Contracts, Finance and Client representatives to maximize certified revenue, improve cash flow, minimize billing delays and eliminate revenue leakage. WHY JOIN LISTENLIGHTS? At Listenlights, you'll work on some of the most complex and mission-critical Data Centre projects in the region. We offer an environment that encourages innovation, accountability, collaboration, and continuous learning. If you are passionate about delivering engineering excellence and creating lasting value for customers, this is an opportunity to be part of a team shaping the future of critical infrastructure. KEY RESPONSIBILITIES 1. Project Billing Management • Manage end-to-end billing for multiple projects. • Prepare and review monthly RA Bills. • Ensure billing is aligned with executed quantities and contractual milestones. • Coordinate with Project and QS teams for timely measurements. • Ensure complete supporting documentation before bill submission. • Monitor billing progress against monthly billing plans. 2. Client Certification • Coordinate with clients, consultants and PMCs for certification of submitted bills. • Track certification status and resolve pending approvals. • Minimize certification cycle time. • Maintain project-wise certification trackers. • Support Project Teams during measurement verification. 3. Commercial Billing Coordination • Coordinate with Commercial and Contracts teams on billing requirements. • Ensure approved BOQ rates are correctly applied. • Verify variations before billing. • Support preparation of change orders and extra item claims. • Ensure contractual compliance in billing submissions. 4. Variation & Claims Billing • Capture all approved variations in monthly billing. • Coordinate documentation for: o Variation Orders o Extra Items o Additional Works o Escalation Claims o Client Instructions • Track pending approvals. • Ensure no commercial entitlement remains unbilled. 5. Billing Planning & Monitoring • Prepare monthly billing plans. • Monitor billing achievement. • Track: o Planned Billing o Actual Billing o Pending Billing o Unbilled Work o Pending Certification • Escalate risks impacting billing targets. 6. Billing MIS & Reporting Prepare weekly and monthly Billing MIS covering: • Contract Value • Certified Value • Billing Value • Billing Achievement % • Pending Certification • Pending Invoice • Retention • Deductions • Variations • Claims • Unbilled Revenue Prepare billing forecasts for the next 30/60/90 days. 7. Coordination with Finance • Support timely tax invoice generation. • Coordinate collection follow-up. • Monitor payment due dates. • Support reconciliation of invoices and receipts. • Track overdue receivables. • Assist in improving project cash flow. 8. Revenue Leakage Prevention Identify and monitor: • Completed but unmeasured work • Measured but unbilled work • Approved variations pending billing • Claims not submitted • Material-on-site billing • Retention release opportunities • Missed contractual entitlements Recommend corrective actions. 9. Team Leadership • Guide Billing Engineers and Billing Executives. • Allocate project responsibilities. • Review billing quality before submission. • Develop team capability. • Ensure adherence to billing processes and timelines. 10. Process Improvement & Digitalization • Standardize billing documentation. • Develop billing SOPs. • Improve billing workflows. • Support ERP and Power BI implementation. • Develop automated dashboards. • Improve digital document management. • Drive continuous improvement initiatives. KEY DELIVERABLES • Timely submission of RA Bills. • Accurate client certification. • Improved billing realization. • Reduced billing cycle time. • Zero avoidable billing errors. • Accurate billing MIS. • Timely invoicing. • Improved project cash flow. • Zero revenue leakage due to billing delays. EDUCATION • Bachelor’s degree in finance, Accounting related fields • MBA / PGDM - Finance will be an added advantage. EXPERIENCE (MANDATORY) • 10–15 years of experience in: o General Contracting o EPC o MEP Contracting o Construction o Infrastructure Candidate should have: • Extensive experience in project billing. • Hands-on experience in RA Billing and Client Certification. • Strong exposure to commercial documentation. • Experience handling multiple high-value projects simultaneously. • Experience working with Project Teams, Commercial and Finance. MANDATORY REQUIREMENTS Candidates without demonstrable experience in successfully delivering complete Data Centre MEP projects through the full project lifecycle will not be considered. Technical Competencies Behavioural Competencies RA Billing Ownership & Accountability Quantity Surveying Customer Centricity Contract Management Leadership Commercial Management Strategic Thinking Billing MIS Decision Making BOQ & Measurement Collaboration Variation Management Communication ERP / SAP / Power BI Problem Solving SUCCESS MEASURES Within the first 12 months, the incumbent is expected to: • Achieve monthly billing targets consistently. • Improve billing cycle time across assigned projects. • Ensure timely certification and invoicing. • Reduce billing rejections and documentation gaps. • Improve billing forecast accuracy. • Strengthen coordination between Projects, Commercial and Finance. • Eliminate avoidable billing leakage. • Develop standardized billing governance across projects. SELECTION PROCESS Our selection process is designed to identify professionals who possess strong technical expertise, commercial acumen, leadership capability, customer orientation, and alignment with Listenlights' SOCH Values. Stage Assessment Conducted By Stage 1 SOCH & Culture Assessment — Evaluation of the candidate's alignment with Listenlights' SOCH Values (Safety, Ownership, Customer Centricity, Humility, and Continuous Learning & Collaboration), including behavioural competency mapping, value alignment, communication style, integrity, customer orientation, and organizational fit. Stage 2 Technical Assessment – Billing, RA Bills, BOQ, Quantity Surveying, Contract Conditions and Commercial Documentation. Stage 3 Commercial Assessment – Billing Governance, Client Certification, Variations, Claims, Revenue Leakage, Cash Flow and Billing MIS Stage Assessment Conducted By Stage 4 Behavioural Assessment (Psychometric Evaluation) — Standardized psychometric assessment evaluating leadership style, emotional intelligence, decision-making, collaboration, resilience, communication, and learning agility. Serves as input to the final behavioural interview, not a standalone elimination criterion. Stage 5 Behavioural & Leadership Interview (STAR Method) — Competency-based interview assessing Ownership, Leadership, Customer Centricity, Stakeholder Management, Conflict Resolution, Coaching & Mentoring, Decision-Making, Strategic Thinking, Innovation, and alignment with SOCH Values. Stage 6 Executive Leadership Interview — Assessment of executive presence, strategic thinking, customer relationship management, business acumen, leadership maturity, and long-term potential to lead key customer accounts and strategic projects.