Senior Associate - Operations
wnsglobalservices144
Senior Associate - Operations
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Agents will be responsible to work within Amex tools to process ticketing transactions and rescheduling customer reservations.These transactions may include but are not limited to a combination of the below:Amex may change the composition of the transactional types based on business need and will communicate any changes to the work mix as required.Agents are required to possess an attention to detail and knowledge of how to quickly and accurately process ticketing changes per Amex and airline policies.• Airline Ticket Reject Processing• Ticket Exchange Processing• Ticket Refunds• Airline Initiated Schedule Changes (“ASC”)• Airline Support
Qualifications
Minimum Qualifications:• College Degree (preferred)• High School Degree or GED (required)
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Senior Associate - Operations position at wnsglobalservices144?
The salary for this Senior Associate - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Associate - Operations position at wnsglobalservices144 located?
This Senior Associate - Operations role at wnsglobalservices144 is based in in, MH, Mumbai, Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Associate - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Associate - Operations role at wnsglobalservices144.
How do I apply for the Senior Associate - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Associate - Operations job at wnsglobalservices144 posted?
This Senior Associate - Operations position at wnsglobalservices144 was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Associate - Operations
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.