Senior Associate - Operations

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

IBA - Credit Control Proactively manage agents, direct clients to ensure adherence to credit terms. Receive and allocate payments from agents/direct clients to respective insurance policies. Investigate and resolve queries related to insurer/client accounts by liaising with agents, underwriters, and internal divisions. Raise and follow up on queries with underwriters/divisions; communicate resolutions to stakeholders. Chase and clear outstanding ledger entries, ensuring ledgers are accurate and up to date. Build rapport with key agents, clients, divisions to foster trust and improve payment turnaround. Maintain detailed records of agent, sub-agent and client payment performance. Minimize net overdue balances through timely follow-ups and reconciliations. Proactively chase high-premium, aged items, and unallocated cash entries to ensure timely clearance. Process invoices and execute payments based on reconciled statements. Approve first and second-level payments within defined authority limits. Communicate effectively with insurers and divisions to resolve queries in line with service standards and process guidelines. Make outbound calls to agents, underwriters, divisions regarding aged debts and unallocated cash. Manage agent and client accounts to meet key performance indicators, including reduction of uncollected brokerage, unallocated cash, client retentions and overdue balances. Verify bank account details for all first-time payments to ensure accuracy and prevent payment errors Collaborate effectively with team members to achieve collective goals. Prepare internal reports and management information (MI) for process tracking and analysis. Identify and implement process improvement initiatives to enhance operational efficiency. Support month-end and year-end closing activities related to broker accounting. Participate in system upgrades or transitions related to accounting platforms. Work closely with underwriting, claims, and finance teams to ensure end-to-end process alignment.

Qualifications

Graduate (in any stream) Prior exposure in Insurance would be desirable

Additional Information