Senior Associate - Operations
wnsglobalservices144
Senior Associate - Operations
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Job Purpose:To act as the central point of contact for employee attendance and availability, handling absence reporting, attendance records, and dependability-related interactions through structured call handling, accurate documentation, and policy-driven escalation.Key Accountabilities:• Handle centralized attendance desk activities including call/email triaging.• Record and update absence data accurately in Staff Admin and HR systems.• Support dependability meetings scheduling and documentation.• Assist with performance-related processes including accommodation and medical leave tracking.• Maintain accurate records, audits, and compliance documentation.• Coordinate with internal stakeholders and follow defined escalation protocols.
Qualifications
Skills & Knowledge:• Graduate / Undergraduate with strong MS Excel skills.• High attention to detail and ability to work in time-sensitive environments.• Comfortable with outbound and inbound calling in a time-sensitive environment. Ability to follow defined workflows, compliance, and data security standards.• Prior exposure to workforce planning, scheduling, or airline operations preferred.Language Skills:English: AdvancedReal-time operational calls, staffing coordination, exception handling, and escalation discussions require confident, spontaneous communication with minimal misunderstanding.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Senior Associate - Operations position at wnsglobalservices144?
The salary for this Senior Associate - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Associate - Operations position at wnsglobalservices144 located?
This Senior Associate - Operations role at wnsglobalservices144 is based in in, MH, Mumbai, Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Associate - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Associate - Operations role at wnsglobalservices144.
How do I apply for the Senior Associate - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Associate - Operations job at wnsglobalservices144 posted?
This Senior Associate - Operations position at wnsglobalservices144 was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Associate - Operations
wnsglobalservices144
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