Senior Administrator - Telepresence,Microsoft Intune

HCLTech
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📍 Madurai, India

About this role

Job Summary

Communication - Enterprise Video Conf. (Cisco + MS)

Key Responsibilities

Administer and support Cisco Webex and Microsoft Teams collaboration platforms. Manage Cisco video conferencing endpoints, room devices, and Teams Rooms systems. Configure, maintain, and troubleshoot CUCM, Webex, Teams, and conferencing infrastructure. Resolve audio, video, call quality, connectivity, and meeting-related issues. Monitor platform health, performance, and service availability. Support executive/VIP meetings and critical business events. Coordinate with network, security, and vendor teams to resolve complex issues. Perform incident, change, and problem management activities following ITIL processes. Conduct Root Cause Analysis (RCA) and implement preventive measures. Manage firmware upgrades, patches, and system maintenance activities. Maintain operational documentation, knowledge articles, and standard operating procedures. Ensure compliance with SLAs and operational standards. Provide L2/L3 technical support for enterprise collaboration services.

Skill Requirements

Cisco Webex Administration Cisco Unified Communications Manager (CUCM) Microsoft Teams Administration Microsoft Teams Rooms (MTR) SIP & H.323 Protocols Video Conferencing and Collaboration Technologies Audio/Video Troubleshooting TCP/IP, DNS, DHCP Fundamentals QoS for Voice and Video Traffic ServiceNow or equivalent ITSM tools Incident, Change & Problem Management ITIL Framework Vendor Management and Coordination Documentation and Reporting

Other Requirements

Microsoft Teams Administrator Associate (MS-700) Cisco CCNA/CCNP Collaboration Cisco Webex Certifications ITIL Foundation

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - Telepresence,Microsoft Intune position at HCLTech?
The salary for this Senior Administrator - Telepresence,Microsoft Intune role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Telepresence,Microsoft Intune position at HCLTech located?
This Senior Administrator - Telepresence,Microsoft Intune role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Telepresence,Microsoft Intune position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Telepresence,Microsoft Intune job at HCLTech posted?
This Senior Administrator - Telepresence,Microsoft Intune position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Telepresence,Microsoft Intune
HCLTech
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