Senior Administrator - Telepresence,Microsoft Intune

HCLTech
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📍 Gautam Buddha Nagar, India

About this role

Job Summary

Enterprise Video Conferencing Engineer (Cisco + Microsoft + Humly + Barco)

support for Enterprise Video Conferencing and Meeting Room technologies, including Microsoft Teams Rooms, Cisco Webex, Cisco Video Conferencing endpoints, Humly Room Booking Systems, and Barco ClickShare solutions. Responsible for incident resolution, troubleshooting, operational support, room technology administration, and ensuring seamless meeting experiences for end users.

Key Responsibilities

Video Conferencing Support Administer and support Microsoft Teams Rooms (MTR) and Cisco Video Conferencing solutions. Support Cisco Room Kits, Webex Devices, SX/MX/DX Series, and Teams-certified room devices. Monitor conferencing infrastructure and proactively address service issues. Troubleshoot audio, video, connectivity, and meeting join failures. Meeting Room Technology Support Support Humly Room Displays and Room Booking solutions. Configure and troubleshoot room scheduling integrations with Microsoft 365 and Exchange Online. Manage room mailbox configurations and resource accounts. Support Barco ClickShare wireless presentation systems. Troubleshoot screen sharing, presentation connectivity, and room AV issues. Incident & Service Management Handle L2 incidents, service requests, and escalations. Perform root cause analysis (RCA) for recurring issues. Work with L3 teams and vendors for complex issue resolution. Ensure SLA compliance and ticket closure within agreed timelines. User & Executive Support Provide white-glove support for VIP and executive meetings. Support hybrid meetings, boardroom conferences, and customer-facing events. Conduct meeting room health checks and readiness validation. Monitoring & Maintenance Perform preventive maintenance and firmware upgrades. Monitor room utilization and device health. Maintain operational documentation and knowledge articles.

Skill Requirements

Collaboration Platforms Microsoft Teams Rooms Microsoft Teams Administration Cisco Webex Meetings Cisco Collaboration Endpoints Microsoft 365 Meeting Room Technologies Humly Room Booking Barco ClickShare Room Scheduling Systems Digital Signage & Room Panels Audio Visual (AV) Audio Processing Video Conferencing Infrastructure AV Troubleshooting Conference Room Technologies

Other Requirements

 IT Operations ServiceNow Incident Management Problem Management Change Management ITIL Framework Networking TCP/IP DNS DHCP Network Connectivity Troubleshooting Basic SIP and VoIP Knowledge

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - Telepresence,Microsoft Intune position at HCLTech?
The salary for this Senior Administrator - Telepresence,Microsoft Intune role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Telepresence,Microsoft Intune position at HCLTech located?
This Senior Administrator - Telepresence,Microsoft Intune role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Telepresence,Microsoft Intune position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Telepresence,Microsoft Intune job at HCLTech posted?
This Senior Administrator - Telepresence,Microsoft Intune position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Telepresence,Microsoft Intune
HCLTech
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