Salon Operations Coordinator

roam
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📍 Lagos, NigeriaFull time
Retail, Fashion & FCMG

About this role

Job Title: Operations Supervisor 

Location: Lagos, Nigeria

Direct Reports: 16–20 Technical Staff & Office Assistants | Reports To: Managing Director

Role Overview

A hands-on floor leader who holds the atelier to clinical, hygiene, and service standards every trading hour. Spending most of the day on the floor with no supervisory layer beneath them, this role directly owns team productivity, conduct, stock discipline, equipment uptime, and shift coverage.

Key Responsibilities

  • Floor Standards & Quality: Execute daily opening/closing checklist audits. Observe at least two client services daily to deliver immediate technical feedback. Reallocate staff at midday to manage capacity.

  • People & Discipline: Conduct monthly 1-on-1s. Enforce the conduct framework consistently, logging all breaches within 48 hours, conducting disciplinaries to written outcomes, and immediately sending home unfit staff.

  • Rota & Attendance: Own the technical team rota, shift swaps, and cover across all 7 trading days. Minimize lost capacity from lateness and absence.

  • Productivity & Equipment: Drive chair and technician utilization daily. Partner with the Client Service Lead on morning calendars and ensure zero service overruns. Reconcile stock counts weekly and keep all equipment operational.

  • Reporting & Escalations: Submit weekly structured reports to the MD. Escalate urgent issues using a 4-point framework (What happened, Impact, Action taken, Recommended decision).



Requirements

Requirements & Competencies

  • Experience: 3+ years supervising a hands-on service floor (salon, spa, clinic, hospitality, or retail) managing 10+ direct reports. Degree not required.

  • Management Track Record: Direct experience leading 1-on-1s, managing poor performance, and issuing formal written disciplinaries.

  • Systems & Data: Tech-savvy; quick to use Timely, NotchHR, and Excel/Sheets to track utilization and stock variances.

  • Disposition: Uncompromising on standards, fair and consistent to all staff, routine-driven, and brings recommendations over questions.



Benefits

Remuneration: NGN 300,000 – 500,000 Monthly

Frequently Asked Questions

Is the salary disclosed for the Salon Operations Coordinator position at roam?
The salary for this Salon Operations Coordinator role at roam is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Salon Operations Coordinator position at roam located?
This Salon Operations Coordinator role at roam is based in Lagos, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Salon Operations Coordinator role at roam full-time or part-time?
This is listed as a Full time position. It is posted as a Salon Operations Coordinator role at roam.
How do I apply for the Salon Operations Coordinator position at roam?
Click the "Apply Now" button on this page. You will be redirected to roam's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Salon Operations Coordinator job at roam posted?
This Salon Operations Coordinator position at roam was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Salon Operations Coordinator
roam
Apply for this role ↗

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