Client Service Lead
spsnorthamerica
Client Service Lead
About this role
The Client Service Lead is the operational owner of the end-to-end client journey and front desk operations at our company. This role ensures a premium client experience from initial enquiry to post-service follow-up, while leading the front desk team, maintaining operational excellence, ensuring accurate reporting, and driving client satisfaction, retention and service consistency. This is a working leadership role. The Client Service Lead performs front desk duties directly, bookings, client handling and checkout, as well as leading the team. It is not a supervisory-only role.
Responsibilities:
- Client Communications — Phone, WhatsApp & Email
- Own the bookings calendar as the single source of truth; correct service, correct technician, accurate duration, complete client notes and alerts.
- Ensure all services performed are accurately captured so that clients are not surprised at checkout and no revenue is lost to unrecorded services.
- Train and hold the BCA and CFC accountable to pricing-integrity standards at both the booking stage and the in-atelier stage.
- Ensure clients are proactively notified of delays before arrival where possible, with clear options
- Handle service recovery and client escalations
Requirements
- Minimum 3 years in a client-facing service role premium salon or spa, hotel front office, hospitality or premium retail.
- At least 1 year coordinating or supervising a small team.
- Experience in a premium beauty, spa, clinic or hospitality environment.
Benefits
Salary: 300,000-500,000 net
Frequently Asked Questions
Is the salary disclosed for the Client Service Lead position at roam?
The salary for this Client Service Lead role at roam is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Lead position at roam located?
This Client Service Lead role at roam is based in Ikoyi, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Lead role at roam full-time or part-time?
This is listed as a Full time position. It is posted as a Client Service Lead role at roam.
How do I apply for the Client Service Lead position at roam?
Click the "Apply Now" button on this page. You will be redirected to roam's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Client Service Lead job at roam posted?
This Client Service Lead position at roam was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Lead
roam
You'll be redirected to roam's official application page on zohorecruit.