全球維修客服管理師(RMA/林口園區)
advantech· Advantech Co., Ltd.
About this role
【職務介紹 】
研華正在招募一位經驗豐富的全球維修客服管理師 人才加入組織，協助我們管理和優化全球維修中心售後服務流程。
【主要工作內容】
1. 為客戶提供售後RMA完整服務體驗，包括RMA案件管理、跟進、報價、發貨，同時須與PM、業務、AE、Planner、維修技術人員、CQA…等各功能團隊協調以獲得RMA服務的支援並達到客戶的滿意度。
2. 提供維修加值服務之專業說明與報價, 如: 延長保固, 快速維修, 優先換貨等
3. 不定期客戶參訪之現場導覽簡介或客戶現場稽核主導RMA服務流程說明與現場討論應對
4. 部門主管交辦的任務或指派專案參與
【人才需具備】
1. 工作經驗：1 年以上
2. 學歷要求：大學、碩士
3. 科系要求：不拘
4. 語文條件：英文 --英文聽說中等以上; 讀寫中等以上或精通
其他條件：
1.擅長工具: MS Windows, Office (Word, Excel, Powerpoint), Outlook, SAP (或有其它ERP系統操作經驗) 尤佳
2.工作技能: 英語聽說讀寫佳和電腦操作能力
3.其他條件:
- 個性主動積極 有責任感
- 細心及良好組織能力
- 良好的溝通能力和客戶服務態度
- 具RMA或Service PM相關經驗尤佳
Frequently Asked Questions
Is the salary disclosed for the 全球維修客服管理師(RMA/林口園區) position at advantech?
The salary for this 全球維修客服管理師(RMA/林口園區) role at advantech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the 全球維修客服管理師(RMA/林口園區) position at advantech located?
This 全球維修客服管理師(RMA/林口園區) role at advantech is based in Linkou. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the 全球維修客服管理師(RMA/林口園區) at advantech belong to?
This 全球維修客服管理師(RMA/林口園區) position is part of the Advantech Co., Ltd. department at advantech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the 全球維修客服管理師(RMA/林口園區) position at advantech?
Click the "Apply Now" button on this page. You will be redirected to advantech's official application portal hosted on workday where you can submit your application directly.
When was the 全球維修客服管理師(RMA/林口園區) job at advantech posted?
This 全球維修客服管理師(RMA/林口園區) position at advantech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
全球維修客服管理師(RMA/林口園區)
advantech
You'll be redirected to advantech's official application page on Workday.