Regional Head - Program Success
kidvento· CS Management
About this role
Company: Kidvento Education and Research Position:
Regional Head - Program Success
Location: Bangalore
To apply: harshitha@ulipsu.com
Remuneration: Rs 10 Lakhs – Rs 12 Lakhs per Annum
Experience: 5+ Years
Job Description Roles and Responsibilities
1) Team Management:
- Lead the Customer Success function with a vision and strategy.
- Manage day-to-day operations of the Customer Success department.
- Manage a team of Program Implementation Managers.
- Assign team targets, review KPIs, and monitor performance.
- Ensure delivery of business value for customers on a weekly and monthly basis.
- Address escalated client issues with speed and urgency.
- Ensure regular client visits are made to maintain good rapport.
2) Data & Analysis:
- Monitor and manage feedback/reviews/testimonials from customers.
- Analyze data related to product, website, social media, and brand experience.
- Use customer feedback to influence operational practices and strategies.
- Drive faster customer time to value, renewal rates, and growth through data-driven insights.
3) Strategizing and Forecasting:
- Plan and deliver Customer Success strategies to retain and increase the customer base.
- Define and drive operational practices and implementation strategies.
- Develop and execute detailed plans for Customer Success team members.
- Strategize to influence future lifetime value through higher product adoption and satisfaction.
4) Renewals and Operational Excellence:
- Expand revenue in accounts through upsell opportunities.
- Reduce churn and drive new business growth.
- Ensure exceptional customer service experience and maintain overall health scores.
- Orchestrate resources across the company to address escalated client issues.
- Ensure adherence to policies, procedures, and controls in day-to-day operations.
Desired Candidate Profile
- Experience - 5+ Years in the School Program Implementation Domain, 2+ Years as Team Lead.
- Solid background in customer acquisition strategies
- Strong communication skills along with a customer-oriented attitude
- Good relationship management and networking skills.
- Good Experience in an account post-sales customer-facing role (Account Management, Customer Success)
- Experience in building and scaling teams for high growth in the organization
- Proven leadership abilities to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale
- Proven record of driving measurable customer outcomes and success with large, complex customers
Frequently Asked Questions
What is the salary for the Regional Head - Program Success role at kidvento?
The listed salary for this Regional Head - Program Success position at kidvento is INR 1000K–1200K. This is an FULL TIME role.
Where is the Regional Head - Program Success position at kidvento located?
This Regional Head - Program Success role at kidvento is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Regional Head - Program Success role at kidvento full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Regional Head - Program Success role in the CS Management department at kidvento.
Which team or department does the Regional Head - Program Success at kidvento belong to?
This Regional Head - Program Success position is part of the CS Management department at kidvento. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Regional Head - Program Success position at kidvento?
Click the "Apply Now" button on this page. You will be redirected to kidvento's official application portal hosted on keka where you can submit your application directly.
When was the Regional Head - Program Success job at kidvento posted?
This Regional Head - Program Success position at kidvento was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Regional Head - Program Success
kidvento · 💰 INR 1000K–1200K
You'll be redirected to kidvento's official application page on keka.