Program Success Manager - Navi Mumbai
kidvento· Customer Success
About this role
Position: Program Success Manager
Location : Navi Mumbai Only
Experience - 1- 2 years
CTC - Up to 8LPA
Roles and Responsibilities
- As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
- Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
- Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
- Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
- Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
- Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
- Manage CRM systems and other tools to track customer success activities efficiently.
- Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
- Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
- Must travel to client locations as required within the allocated region.
Desired Candidate Profile
- Any bachelor’s degree or equivalent.
- Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
- Excellent verbal and written communication skills.
- Good organizational and time management abilities.
- Strong problem-solving skills with a customer-oriented mindset.
- Ability to understand customer needs and provide empathetic solutions.
- Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
- Must travel regularly to meet clients within the assigned region.
Frequently Asked Questions
What is the salary for the Program Success Manager - Navi Mumbai role at kidvento?
The listed salary for this Program Success Manager - Navi Mumbai position at kidvento is INR 300K–400K. This is an FULL TIME role.
Is the Program Success Manager - Navi Mumbai role at kidvento full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Program Success Manager - Navi Mumbai role in the Customer Success department at kidvento.
Which team or department does the Program Success Manager - Navi Mumbai at kidvento belong to?
This Program Success Manager - Navi Mumbai position is part of the Customer Success department at kidvento. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Program Success Manager - Navi Mumbai position at kidvento?
Click the "Apply Now" button on this page. You will be redirected to kidvento's official application portal hosted on keka where you can submit your application directly.
When was the Program Success Manager - Navi Mumbai job at kidvento posted?
This Program Success Manager - Navi Mumbai position at kidvento was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Program Success Manager - Navi Mumbai
kidvento · 💰 INR 300K–400K
You'll be redirected to kidvento's official application page on keka.