Qdigi | Area Service Manager
onsitego
Qdigi | Area Service Manager
onsitego· Croma
About this role
Company Overview:
Digicare Services is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera.
Our vision is to be a global company that provides world-class customer experience while continuously working towards creating better lives.
Website: www.digicare.com
Roles and Responsibilities:
- ASP Identification & Onboarding:
- Identify, evaluate, and onboard new Authorized Service Providers (ASPs) as per regional requirements.
- ASP Network Management:
- Effectively manage the ASP network through onboarding, regular training, audits, and timely claim processing.
- KPI Achievement:
- Monitor and drive key performance indicators (KPIs) such as TAT (Turnaround Time), CSAT (Customer Satisfaction), FTR (First Time Resolution), etc.
- Training & Compliance:
- Conduct training sessions and ensure ASPs adhere to brand processes and standard operating procedures (SOPs).
- Defective Parts Return:
- Ensure 100% return of defective or unused parts to Qdigi/OEM warehouses within agreed timelines.
- Inventory Control & Audits:
- Conduct monthly audits at each service location, sign off inventory, and report back to the Head Office.
- Revenue & Collection Initiatives:
- Drive extended warranty (EW) sales, accessory sales, and Out-of-Warranty (OoW) collections through ASPs.
- Retail Store Engagement:
- Make regular visits to brand retail stores, build strong relationships with store teams, and share consolidated reports with Key Account Managers (KAMs).
Desired candidate profile:
- Strong knowledge of service operations and after-sales processes
- Excellent communication and stakeholder management skills
- Analytical mindset with proficiency in data reporting and audits
- Team leadership and ASP/vendor management experience
- Proficient in MS Office and service management tools/CRMs
Qualification
- Bachelor’s degree
- 10 - 15 years of experience in after-sales service management, preferably in electronics/telecom/consumer durables
Frequently Asked Questions
What is the salary for the Qdigi | Area Service Manager role at onsitego?
The listed salary for this Qdigi | Area Service Manager position at onsitego is INR 1000K–1200K. This is an FULL TIME role.
Where is the Qdigi | Area Service Manager position at onsitego located?
This Qdigi | Area Service Manager role at onsitego is based in Ahmedabad, GJ, India, Jaipur, RJ, India, Patna, BR, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Qdigi | Area Service Manager role at onsitego full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Qdigi | Area Service Manager role in the Croma department at onsitego.
Which team or department does the Qdigi | Area Service Manager at onsitego belong to?
This Qdigi | Area Service Manager position is part of the Croma department at onsitego. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Qdigi | Area Service Manager position at onsitego?
Click the "Apply Now" button on this page. You will be redirected to onsitego's official application portal hosted on keka where you can submit your application directly.
When was the Qdigi | Area Service Manager job at onsitego posted?
This Qdigi | Area Service Manager position at onsitego was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Qdigi | Area Service Manager
onsitego · 💰 INR 1000K–1200K
You'll be redirected to onsitego's official application page on keka.