Product Support - Internal Tools

Kredivo Group· Product
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📍 Jakarta, IDFULL TIME

About this role

We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.

About the Job

  1. Daily monitoring for system process flow and making sure everything works.
  2. Search any issue that can interferes with the system process flow
  3. Help the operational team if there are obstacles in use of internal application system
  4. Work closely with the engineering and product team for troubleshooting and solving the issue.
  5. Help carry out simple analysis or reporting for product needs.
  6. Create dashboards for monitoring and alerts.

About you

  1. Solid technical background in MySQL query
  2. Extremely strong communication skills and strong attention to details
  3. Strong analytical, problem solving and troubleshooting skills
  4. Ability to work well in a team, passion and self-motivation
  5. Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points
  6. Ability to read the code or error code is a plus points

#LI-AA1

Frequently Asked Questions

Is the salary disclosed for the Product Support - Internal Tools position at Kredivo Group?
The salary for this Product Support - Internal Tools role at Kredivo Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support - Internal Tools position at Kredivo Group located?
This Product Support - Internal Tools role at Kredivo Group is based in Jakarta, ID. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support - Internal Tools role at Kredivo Group full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Product Support - Internal Tools role in the Product department at Kredivo Group.
Which team or department does the Product Support - Internal Tools at Kredivo Group belong to?
This Product Support - Internal Tools position is part of the Product department at Kredivo Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support - Internal Tools position at Kredivo Group?
Click the "Apply Now" button on this page. You will be redirected to Kredivo Group's official application portal hosted on breezy where you can submit your application directly.
When was the Product Support - Internal Tools job at Kredivo Group posted?
This Product Support - Internal Tools position at Kredivo Group was posted on Oct 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support - Internal Tools
Kredivo Group
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