Process Associate-Voice
HCLTech
Process Associate-Voice
About this role
Job Summary
Job Description:
- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
Key Responsibilities
Job Description:
- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
Skill Requirements
Job Description:
- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
Other Requirements
Job Description:
- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
Frequently Asked Questions
Is the salary disclosed for the Process Associate-Voice position at HCLTech?
The salary for this Process Associate-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate-Voice position at HCLTech located?
This Process Associate-Voice role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate-Voice job at HCLTech posted?
This Process Associate-Voice position at HCLTech was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.