Process Associate-Voice

Job Summary

Responsible for validating and ensuring data is entered and updated on mainframe systems from data sources used by the client. Requirement for good understanding of the UK financial environment. Activity requires Obtaining free format Annual Accounts and Annual Returns documents from the client database and keying the relevant data into a system

Key Responsibilities

Responsible for validate, analyse and ensuring data is entered and updated on client’s application. 

Any Graduations

Excellent Typing Skills (>30 WPM, 95-98% accuracy)

Exposure to MS Office (word, excel etc)

Excellent attitude and demonstrate the willingness to learn.

Excellent Analytical and Interpretation Skills

Excellent Communication skills, both in terms to interpret & converse.

Keen eye for details.

Flexible to work in night shifts/extended hours/weekends

Strict adherence to UK Banking regulatory requirements

Skill Requirements

Client Services:                                                                   

1.1 Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback                                                            

1.2 Comply with the Training and Competency requirements and complete required training in a timely manner.                                                               

1.3 Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do                                                               

1.4 Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.                                                              

1.5 Deliver great clients and consumers service and seek to exceed client / consumer expectations.                                                              

1.6 Adhere to all regulatory requirements within role responsibility and escalate issues quickly.                                                         

1.7 Pro-actively identify risks and make recommendation to mitigate these.                                                                     

1.8 Understand and adhere to specific regulatory obligations and company policies and procedures.                                                         

Operational Efficiencies:                                                               

2.1   Delivering excellent customer service and responding accurately to individual customer needs                                                            

2.2   Consistently delivering customer focused outcomes to a high standard within agreed timescales, procedures and quality standards.                                                               

2.3   Consistently contributing to the achievement of team targets.                                                                         

2.4 Maintain accurate records of customer communication and discussions using the appropriate internal systems

Other Requirements