Process Associate-Voice
HCLTech
Process Associate-Voice
About this role
Job Summary
The Trainee - Voice Ops plays a crucial role in ensuring customer satisfaction through effective communication and service delivery. This entry-level position focuses on handling calls, resolving issues, and participating in training to enhance service quality and operational efficiency.
Key Responsibilities
1. Handle Inbound And Outbound Calls Using Voice Modulation And Accent Skills To Address Customer Inquiries And Provide Accurate Information.
2. Resolve Customer Issues And Complaints Efficiently By Applying Operational Management Techniques, Ensuring High Levels Of Customer Satisfaction.
3. Adhere To Established Processes And Protocols To Maintain High-Quality Customer Service And Sla Compliance.
4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills, Actively Engaging In Self-Directed Learning.
5. Gather Customer Feedback And Suggest Process Improvements To Enhance Service Quality And Operational Effectiveness.
6. Comply With Company Policies And Guidelines, Including Those Related To Confidentiality And Ethical Conduct.
Skill Requirements
1. Basic Knowledge Of Voice And Accent Modulation Techniques.
2. Familiarity With Customer Service Principles And Operations Management.
3. Strong Verbal Communication Skills With A Focus On Clarity And Professionalism.
4. Ability To Engage Effectively With Customers And Team Members.
Other Requirements
1. Optional Certifications In Customer Service Or Voice Training Are Valuable
Frequently Asked Questions
Is the salary disclosed for the Process Associate-Voice position at HCLTech?
The salary for this Process Associate-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate-Voice position at HCLTech located?
This Process Associate-Voice role at HCLTech is based in Capital District, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate-Voice job at HCLTech posted?
This Process Associate-Voice position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.