Process Associate-Voice
HCLTech
Process Associate-Voice
About this role
Job Summary
Hiring Alert | L1 Customer Service Representative | HCLTech | NagpurWe are looking for dynamic and customer-focused L1 Analysts to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.Role: Customer Service Representative
Location: Nagpur
Shift: 24x7 Rotational
Week Offs: 2 Rotational Offs
Experience: FreshersWhat You’ll Do:Handle customer queries via calls, emails, and ticketsPerform initial troubleshooting & issue resolutionLog and manage incidents using ticketing tools (ServiceNow preferred)Ensure timely updates, follow-ups, and proper documentationEscalate complex issues to higher support levelsDeliver high customer satisfactionWhat We’re Looking For:Graduate (any stream)Strong communication skillsBasic IT troubleshooting knowledgeWillingness to work in rotational shifts
Key Responsibilities
1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
null
Other Requirements
null
Frequently Asked Questions
Is the salary disclosed for the Process Associate-Voice position at HCLTech?
The salary for this Process Associate-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate-Voice position at HCLTech located?
This Process Associate-Voice role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate-Voice job at HCLTech posted?
This Process Associate-Voice position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.