Process Associate

Job Summary

The Contract’s Biller is responsible for the ongoing integrity and revision of maintenance contract records. Primary responsibilities include the research and resolution of maintenance coverage, billing issues and answering and responding to internal/customer questions regarding contracts billing and validating invoices before billing to customer.

Key Responsibilities

• Ensure unbilled items are billed in a timely manner in line with targets/SLA’s set.
• Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
• Manual meter reading entry on behalf of customers/Partners
• Ensure business targets on billing completeness, quality and timeliness are achieved.
• Driving connectivity to ensure billing quality
• Promote Portal usage – self-service for meter reading entry
• Able to work under pressure and reach targets to the best of your abilities.
• Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution using estimation techniques.
• Spread Sheet Invoices
• Attending customer calls & Email queries.
• Escalate, to the next level, any unresolved billing issue’ s in a timely manner.
• And any ad hoc duties as required.

To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

Skill Requirements

• BS/BA Business, Finance, Marketing or Accounting degree or equivalent work experience required
• Strong problem solving/reconciliation ability in order to resolve complex billing issues and handle problematic accounts.
• Must be analytical with strong problem solving ability
• Willing to work in shifts that support US processes – Either EST, CST or PST depending on region
• Excellent communication skills (verbal and written)
• Exceptional time management skills
• Detail oriented
• Professional
• Strong organizational skills
• Must be able to multitask

• Must be able to work overtime at the end of each month.

Minimum of 0-1 years work experience required, previous customer service required

Other Requirements

• Attention to detail
• Communication skills
• Ability to multi-task in a changing, deadline driven environment
• Ability to translate business requirements into functional specifications
• Problem solving skills
• Strong MS Office Skills – Intermediate Excel Skills
• Recent customer service experience preferred
• Previous contract experience preferred
• Business Math
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