Process Associate
HCLTech
Process Associate
About this role
Job Summary
Bachelor’s degree or equivalent practical experience.
1–2 years of experience in customer service, service desk, operations support, or technical support environment.
Key Responsibilities
Core Skill Sets
Good verbal and written communication skills with the ability to document customer issues clearly and professionally.
Customer-centric approach with focus on empathy, active listening, and ownership of customer experience.
English language proficiency
Ability to work in rotational shifts in a 24x7 support environment.
Basic troubleshooting mindset, including probing, validation, and use of approved knowledge articles before escalation.
Ability to follow standard operating procedures, process updates, and ticket documentation requirements.
Attention to detail for accurate categorization, mandatory fields, caller details, screenshots, logs, and resolution notes.
Skill Requirements
Basic knowledge of operating computer systems, ticketing tools, and Microsoft Office tools.
Ability to learn process flows, support procedures, and knowledge base articles within defined training timelines.
Typing, comprehension, and documentation capability suitable for real-time ticket updates.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Process Associate position at HCLTech?
The salary for this Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Associate position at HCLTech located?
This Process Associate role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Associate job at HCLTech posted?
This Process Associate position at HCLTech was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.