Job Overview

Under general supervision, provides administrative support, offers customer friendly information, demonstrates compassion and discretion assisting the public in matters related to cemetery services.

Responsibilities and Duties

•   Answer telephone and greet visitors and customers professionally.
•   Ability to take burial calls and communicate cemetery arrangements to funeral homes with complete accuracy.
•   Look up and provide directions to burial locations for customers.
•   Run credit card payments, receive cash and provide change when required.
• Receive customer complaints/requests and ensure resolution. Escalate to management, if necessary.
• Processing contracts, update records to reflect purchase, file appropriately and ensure distribution of information to necessary departments.
• Prepare marker orders, communicate with vendors and follow up to ensure timely delivery.
• Coordinate work orders and burials with Grounds Department.
• Prepare and format materials such as letters, certificates, deeds and contracts.
• Create, maintain and update records such as lot and interment cards and maps.
• Schedule or assists in scheduling appointments with Counselors.
• Track basic inventory items and place orders with vendors as needed.
• Coordinate order forms and annual mailings to customers. Process orders and generate work orders for grounds to place decorations at grave locations.
• Assist other office personnel when requested.
• Other duties as assigned.
• Qualifications
• Any combination of training and experience equivalent to high school education and two years clerical experience OR high school education or equivalent and completion of two years of course work in administrative assisting, computer technology or accounting. Experience working in cemetery or related field preferred.
• Prior Customer Service experience – 2 years required.
• High level of compassion and integrity
• Demonstrated success communicating with the public in a customer service setting both in person and over the telephone.
• Ability to multi-task and set priorities.
• Proficiency in Microsoft Office; Outlook, Word and Excel.
• Knowledge of basic office procedures and practices, grammar and business English.
• Skill in performing basic calculations.
• Fluency in Spanish a plus but not required.

Hours

25-28 hours per week / Working on Saturdays is Required

Benefits include PTO.

We use technology to support administrative and operational efficiency. All hiring decisions are made by our management team.

About Troost Cemeteries, Inc.

Troost Cemeteries, Inc. is a longstanding, highly respected, family-owned business consisting of nine cemeteries in Chicagoland. Our locations include Arlington Cemetery, Clarendon Hills Cemetery, Elm Lawn Memorial Park, Fairview Memorial Park, Lincoln Memorial Park, Mount Hope Cemetery, Mount Greenwood Cemetery, Parkholm Cemetery and River Hills Memorial Park.