Operations Executive-Control tower

blitznow· Central Operations
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📍 Bengaluru, KA, IndiaFULL TIME

About this role


About Blitz

Blitz enables Quick Commerce and Same-Day Delivery for eCommerce brands, helping them deliver faster and create a better customer experience. With a strong focus on delivery excellence, operational efficiency, and scalability, Blitz works with leading brands across Fashion, Beauty & Personal Care, Healthcare, and other eCommerce categories.
As we continue to scale our operations across India, we are looking for an Operations Executive – Control Tower to monitor, manage, and improve the operational performance of our SDD (Same-Day Delivery) and NDD (Next-Day Delivery) shipments.

About the Role

As an Operations Executive – Control Tower, you will be responsible for real-time monitoring of shipment performance, driving D0/D1 closures, managing operational pendencies, and ensuring SLA adherence across hubs and delivery locations.
You will work closely with city/hub operations and cross-functional teams to identify performance gaps, resolve operational bottlenecks, and drive timely closure of shipments. The role requires strong ownership, analytical thinking, attention to detail, and the ability to work in a fast-paced environment where priorities can change quickly.

Key Responsibilities

  • Monitor SDD & NDD Performance: Track shipment movement and operational performance across hubs/sites to ensure shipments are processed and delivered within defined SLAs.
  • Drive D0 Performance: Take ownership of D0 performance by identifying pending shipments, operational bottlenecks, and SLA breaches and driving timely resolution.
  • Control Tower Monitoring: Monitor key operational metrics and exceptions on a real-time basis and proactively highlight risks that can impact delivery performance.
  • Day-End Closure: Own day-end shipment closure through structured daily tracking and ensure maximum possible shipment clearance before the end of the operating cycle.
  • Performance Review Calls: Conduct structured performance review and cadence calls with PAN-India operational teams, highlighting gaps, pending shipments, and action items.
  • LM Pendency Management: Drive Last Mile (LM) pendency end-to-end by coordinating with relevant teams and ensuring timely resolution and closure.
  • Root Cause Analysis: Analyze recurring operational issues, identify root causes, and work with teams to implement corrective and preventive actions.
  • Performance Analytics: Track daily performance trends and prepare actionable insights around D0/D1, pendency, SLA adherence, shipment clearance, and other operational KPIs.
  • Cross-Functional Coordination: Collaborate with Hub Operations, City Operations, Last Mile, Customer Experience, Product, and other internal teams to resolve operational challenges.
  • Escalation Management: Proactively escalate critical operational issues and ensure timely follow-up until resolution.
  • Process Improvement: Identify process gaps and recommend improvements that can increase shipment clearance, reduce pendency, and improve overall delivery performance.
  • Operational Stabilization: Support initiatives aimed at improving consistency and stability of operations across hubs and delivery locations.
  • Daily Reporting: Maintain accurate trackers and dashboards and share daily performance updates, critical gaps, and closure status with relevant stakeholders.

What We’re Looking For

  • Bachelor's degree and Minimum 1 years of relevant working experience
  • Should be numbers-driven, team-oriented, have the desire to participate in change, and appreciate a dynamic environment with rapidly changing priorities.
  • Highly motivated, ownership attitude candidate who is willing to take complete responsibility for the role.
  • Willing to work in rotational shifts and on public holidays.
 

Frequently Asked Questions

Is the salary disclosed for the Operations Executive-Control tower position at blitznow?
The salary for this Operations Executive-Control tower role at blitznow is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Executive-Control tower position at blitznow located?
This Operations Executive-Control tower role at blitznow is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Executive-Control tower role at blitznow full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Operations Executive-Control tower role in the Central Operations department at blitznow.
Which team or department does the Operations Executive-Control tower at blitznow belong to?
This Operations Executive-Control tower position is part of the Central Operations department at blitznow. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Executive-Control tower position at blitznow?
Click the "Apply Now" button on this page. You will be redirected to blitznow's official application portal hosted on keka where you can submit your application directly.
When was the Operations Executive-Control tower job at blitznow posted?
This Operations Executive-Control tower position at blitznow was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Executive-Control tower
blitznow
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