Gestionnaire de programme, FIR / Program Manager, Founders in Residence
Mila - Institut québécois d'intelligence artificielle
Program Manager - Central operation
blitznow· Central
About this role
About Blitz
Blitz is a leading quick commerce enabler, delivering orders from 60 minutes to Same-Day, helping brands reduce RTOs, increase conversion rates, and drive customer retention. We partner with India’s most loved brands across Fashion, Beauty, and Healthcare to transform delivery speed into a competitive edge.
We're a team of 100+ across 9 cities in India, backed by marquee investors like IvyCap Ventures and India Quotient, with $9M raised to date (including our recent Series A). Blitz is where execution speed meets scalability, and we’re looking for dynamic individuals to grow with us.
Role Objective
To lead a centralized monitoring control tower that ensures 100% SLA adherence across all delivery zones in India. You will be responsible for identifying operational bottlenecks (spikes in demand, rider shortages, serviceability breach) and executing real-time solutions to maintain customer NPS and delivery efficiency.
Key Responsibilities
- Performance Tracking: Monitoring key performance metrics like OTD, FASR across cities and hubs.
- Lost Tracking & Reduction: Track lost shipments through regular reviews, identify high-risk hubs and process gaps, coordinate with operations teams for timely recovery, and drive initiatives to reduce the overall lost rate.
- SLA Tracking: Monitor live dashboards to track shipment ageing, delivery SLA adherence, and dispatch timelines across hubs and clusters.
- Ageing Control: Identify high-ageing shipments (Fresh / Reattempt) and coordinate with ground operations teams to prioritize clearance.
- Lifecycle Visibility: Track shipments across the entire lifecycle—from order creation to final delivery—to prevent SLA breaches.
- Proactively flag shipments approaching SLA breach and drive immediate action plans with field teams
- Act as the central point of contact for operational escalations, ensuring timely resolution with city operations team.
- Analyze repeated SLA misses or backlog creation to identify process gaps and recommend corrective actions
Required Skills & Qualifications
- Experience: 1–3 years in Central Operations, Control Tower, or Logistics (preferably in E-commerce/Q-comm).
- Analytical Rigor: High proficiency in SQL, Power BI/Tableau, and advanced Excel. You must be able to "read" a dashboard like a map.
- Decision Speed: Ability to make high-stakes decisions (e.g., shutting down a city’s operations during a storm) in seconds.
Frequently Asked Questions
Is the salary disclosed for the Program Manager - Central operation position at blitznow?
The salary for this Program Manager - Central operation role at blitznow is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Program Manager - Central operation position at blitznow located?
This Program Manager - Central operation role at blitznow is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Program Manager - Central operation role at blitznow full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Program Manager - Central operation role in the Central department at blitznow.
Which team or department does the Program Manager - Central operation at blitznow belong to?
This Program Manager - Central operation position is part of the Central department at blitznow. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Program Manager - Central operation position at blitznow?
Click the "Apply Now" button on this page. You will be redirected to blitznow's official application portal hosted on keka where you can submit your application directly.
When was the Program Manager - Central operation job at blitznow posted?
This Program Manager - Central operation position at blitznow was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Program Manager - Central operation
blitznow
You'll be redirected to blitznow's official application page on keka.