Program Manager - Vendor Management

blitznow· Central Operations
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📍 Bengaluru, KA, IndiaFULL TIME

About this role

Role Overview
We are looking for a proactive Vendor Manager / Assistant Program Manager to drive third-party logistics (3PL) and vendor operations. In this role, you will own the end-to-end vendor lifecycle—converting ground-sourced leads into active platform partners, managing day-to-day capacity and payout reconciliations, and tracking delivery performance. You will serve as a key bridge between operational demand and vendor partners to scale platform supply and hit business goals.
Key Responsibilities
Vendor Sourcing, Conversion & Onboarding
  • Lead Conversion: Connect with potential vendor leads identified by ground field teams, convert them into platform partners, and manage their end-to-end onboarding.
  • Pipeline Sourcing: Proactively search for and engage new local 3PL vendors, courier groups, and service providers to build supply capacity.
  • Contracting: Negotiate commercial terms, payment structures, and baseline service level agreements (SLAs) with Legal and Finance alignment.
Operational Management & Supply Balance
  • Demand-Supply Alignment: Actively manage existing vendors to align day-to-day courier/driver supply with platform demand, preventing supply shortages.
  • Payout Operations: Oversee vendor billing, handle payout queries, reconcile disputes, and ensure timely invoicing with internal Finance teams.
  • Capacity Planning: Work closely with City Operations to map out coverage needs across key target zones.
Performance & Escalation Management
  • KPI Tracking: Monitor key metrics including Turnaround Time (TAT), fulfillment rates, quality compliance, and error rates.
  • Escalation Point: Serve as the main point of contact to resolve field issues, payout errors, or delivery failures promptly.
  • Governance Reviews: Conduct regular feedback sessions with vendors to track performance and implement corrective action plans for operational gaps.
Cross-Functional Execution
  • Work alongside Operations, Finance, and Tech/Product teams to streamline logistics workflows.
  • Maintain clear tracking sheets, partner status reports, and operational dashboards.
  • Stay agile to handle evolving operational challenges and stretch tasks needed to achieve overall growth targets.
Qualifications & Requirements
  • Experience: 1+ years of experience in vendor management, 3PL logistics, on-demand platforms, quick-commerce, or channel management in India.
  • Execution & Conversion: Strong communication and negotiation skills to convert leads and manage vendor expectations.
  • Data Skills: Proficient in Excel/Google Sheets for tracking performance data and financial payouts (experience using AI tools for analytics is a plus).
  • Adaptability: High ownership mindset, proactive problem-solver, and comfortable taking on diverse operational tasks to drive business results.

Frequently Asked Questions

Is the salary disclosed for the Program Manager - Vendor Management position at blitznow?
The salary for this Program Manager - Vendor Management role at blitznow is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Program Manager - Vendor Management position at blitznow located?
This Program Manager - Vendor Management role at blitznow is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Program Manager - Vendor Management role at blitznow full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Program Manager - Vendor Management role in the Central Operations department at blitznow.
Which team or department does the Program Manager - Vendor Management at blitznow belong to?
This Program Manager - Vendor Management position is part of the Central Operations department at blitznow. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Program Manager - Vendor Management position at blitznow?
Click the "Apply Now" button on this page. You will be redirected to blitznow's official application portal hosted on keka where you can submit your application directly.
When was the Program Manager - Vendor Management job at blitznow posted?
This Program Manager - Vendor Management position at blitznow was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Program Manager - Vendor Management
blitznow
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