Operational Risk Management Specialist

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
 

Responsibilities: 

Risk Identification and Assessment (30%):
- Conduct detailed risk assessments to identify potential threats to the organization.
- Analyze historical data and trends to forecast potential risks.
- Identify risk profiles for various business units and projects.
Risk Mitigation (15%):
- Evaluate risk mitigation strategies and action plans.
- Monitor the effectiveness of risk mitigation measures.
- Collaborate with other departments to ensure best risk management practices.
Policy and Procedure Development (15%):
- Develop, review, and update risk management policies and procedures.
- Ensure all policies comply with regulatory requirements and industry standards.
- Communicate policies and procedures to relevant stakeholders.
Reporting and Documentation (25%):
- Compile comprehensive risk reports for senior management and risk committees.
- Maintain detailed records of risk assessments, mitigation measures, and incident reports.
- Utilize risk management software and tools to document and track risks.
Training and Education (10%):
- Conduct risk management training sessions for employees at all levels.
- Develop educational materials and resources to promote a risk-aware culture.
- Stay updated on the latest risk management trends and technologies.
• Stakeholder Management (5%):
- Serve as the primary point of contact for risk management inquiries.
- Build and maintain relationships with external risk management consultants and auditors.
- Participate in risk management committees and working groups.

Job Requirements:

• Bachelor’s degree in Risk Management, Finance, Business Administration, Statistics, or a related field. A master’s degree or relevant certification (e.g., CRM, CRMP) is preferred.
• Minimum of 7 years of experience in risk management or a related field.
• Excellent written and verbal communication skills.
• Ability to balance competing demands with little management direction/support.
• Ability to manage high Visibility and high-risk consequences.
• Effective communication, presentation, negotiation and influencing skills.

Competencies:

• Strong analytical and problem-solving skills.
• Proficiency in risk management software and tools.
• Ability to multi-task, collaborate in a cross functional setting with multiple stakeholders
• Attention to detail and excellent organizational skills.

Working Conditions:
• Primarily office-based.
• May require extended hours to accommodate our partners in Asia, during critical project phases or in response to emerging risks.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.