Investments Operations Analyst

We’re looking for an Investments Operations Analyst to join our Insurance Operations team at MBPS. In this role, you are expected to review, validate, and process insurance policy withdrawal requests while ensuring compliance with established procedures and service standards.

Position Responsibilities:

• Review and process insurance policy withdrawal requests received through various channels, including signed forms, email, and fax.
• Validate submissions to ensure they are In Good Order (IGO) and meet all policy and documentation requirements.
• Accurately enter and update transaction details within internal systems.
• Adhere to established operational, compliance, and quality standards while meeting productivity targets.
• Support cross-functional activities and provide assistance to other business units as required.

Required Qualifications:

• At least 1 year of experience in back-office operations, transaction processing, administrative support, or similar operational roles.
• Strong attention to detail with experience reviewing documents, validating information, and following established processes.
• A bachelor's degree in any field is required. 
• Willingness to work permanent night shift (9:00 PM – 6:00 AM) and a hybrid schedule with onsite work three times per week.

Preferred Qualifications:

• Experience in banking operations, insurance processing, loan administration, or financial services back-office functions.
• Background in compliance checks, document validation, or end-to-end transaction processing.
• Ability to thrive in a high-volume, fast-paced work environment.
• Demonstrated reliability, strong work ethic, and consistent attendance.
• Flexible, team-oriented, and willing to be cross-trained and support other business units when needed.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• You’ll gain valuable experience supporting a dynamic insurance operations team while building expertise in transaction processing and policy administration.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.