Manager - Sales
gokwik
Manager - Retention Marketing
gokwik· Merchant Success – Kwik Engage
About this role
About GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, powering thousands of merchants globally across conversion, checkout optimisation, RTO reduction, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes $2 billion in GMV, and continues to strengthen its AI-powered infrastructure across India, the UK, Europe, and the US.
Why This Role Matters
Retention is one of the strongest growth levers for D2C brands, and KwikEngage sits at the center of how merchants drive repeat purchases, customer engagement, and lifecycle growth. This role will help brands identify growth leaks, optimise lifecycle journeys, and improve retention revenue through AI-led workflows, automation, and personalization. You will directly influence merchant growth outcomes while shaping scalable retention playbooks across GoKwik's ecosystem.
What You'll Own
- Own retention strategy and execution for 15–30 D2C brands across categories and growth stages
- Audit and rebuild lifecycle journeys across WhatsApp, Email, and SMS flows
- Plan, execute, QA, and optimise campaigns and automations
- Build advanced segmentation, personalization, and retention workflows using AI-assisted operations
- Drive measurable retention revenue, repeat GMV, and ROI across merchant portfolios
- Analyse customer cohorts, repeat behaviour, AOV, seasonality, and campaign performance to generate actionable insights
- Leverage AI for segmentation queries, copy variants, reporting, QA, template translations, and post-campaign analysis
- Partner with Product, Strategy, and Customer Success teams to improve merchant outcomes and shape platform feedback loops
Who You Are
- 1–3 years of experience in retention, lifecycle, or CRM marketing within D2C, SaaS, or agency environments
- Hands-on experience with platforms such as MoEngage, CleverTap, WebEngage, Netcore, Klaviyo, KwikEngage, LimeChat, Wigzo, or Interakt
- Strong understanding of lifecycle journeys, segmentation, cohort analysis, and retention metrics
- Strong analytical mindset with comfort in dashboards, spreadsheets, RFM analysis, and campaign performance tracking
- Strong campaign execution and copywriting instincts, especially for WhatsApp-led engagement
- AI-native operator comfortable using tools like ChatGPT, Claude, or similar AI systems in day-to-day workflows
- Strong understanding of D2C and eCommerce growth metrics including AOV, repeat cycles, COD vs prepaid behaviour, and retention levers
- Comfortable managing multiple merchant accounts in fast-paced environments with high ownership
Why GoKwik
At GoKwik, you'll work on retention growth across multiple high-growth D2C brands with strong ownership and direct business impact. This role offers the opportunity to combine AI, lifecycle marketing, and growth strategy while shaping the future of AI-native retention operations.
Frequently Asked Questions
What is the salary for the Manager - Retention Marketing role at gokwik?
The listed salary for this Manager - Retention Marketing position at gokwik is INR 1500K–2000K. This is an FULL TIME role.
Where is the Manager - Retention Marketing position at gokwik located?
This Manager - Retention Marketing role at gokwik is based in Bangalore, KA, India, Gurugram, HR, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager - Retention Marketing role at gokwik full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Manager - Retention Marketing role in the Merchant Success – Kwik Engage department at gokwik.
Which team or department does the Manager - Retention Marketing at gokwik belong to?
This Manager - Retention Marketing position is part of the Merchant Success – Kwik Engage department at gokwik. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager - Retention Marketing position at gokwik?
Click the "Apply Now" button on this page. You will be redirected to gokwik's official application portal hosted on keka where you can submit your application directly.
When was the Manager - Retention Marketing job at gokwik posted?
This Manager - Retention Marketing position at gokwik was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - Retention Marketing
gokwik · 💰 INR 1500K–2000K
You'll be redirected to gokwik's official application page on keka.