Manager, Omnicommerce Operational Excellence and API

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Omnicommerce team powers Grab's offline dining business in Indonesia, building and scaling seamless tech solutions for both restaurant partners and diners. Behind key products like Grab Dineout Deals and Reservation (Chope with Grab), we bridge digital convenience with real-world dining to help millions discover, reserve, and save. Our team excels at hunger, ownership, and accountability to drive bold initiatives. As the engine of Grab's offline-to-online strategy, we directly accelerate merchant growth and shape the future of dining technology in one of our largest markets.

Get to Know the Role

As the Manager, Omnicommerce Operational Excellence & API, you will oversee the full operational, technical, and commercial lifecycle for restaurant partners in Indonesia. You will lead partner technical integrations, drive local product launches, enforce operational quality, and ensure platform stability. Reporting to the Head level, you will be based onsite in our Jakarta Office.

The Critical Tasks You Will Perform

• Lead technical partnership discussions, manage API integration pipelines, and leverage POS expertise to scale across Grab ID
• Design and execute GTM product rollout strategies for ID, aligning all relevant cross-functional stakeholders and managing impact.
• Oversee reservation operations, manage billing SOPs, and enforce high-quality frameworks across restaurant partners.
• Ensure an efficient onboarding journey for new merchants by providing structured guidance, dedicated support, and optimized workflows.
• Drive merchant partner satisfaction, provide ongoing operational guidance, and maintain denial-of-service rates at an all-time low.
• Oversee risk management workflows to identify, prevent, and mitigate fraud-related risks across merchant operations.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree from any related major
• Minimum 4–5 years of relevant working experience, with experience collaborating directly with leadership and executive stakeholders.
• Solid background and hands-on experience working with API integrations, POS partners, and technical product ecosystems.
• Capability to navigate merchant disputes, partnership, and commercial agreement.
• Fluent in both verbal and written English
• Experienced in managing complex product GTM launches, merchant operations, and risk mitigation frameworks
• CRM-related business workstream

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.