MAKO - Field Service Representative (Italy)

What we are looking for :

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

We are looking for an outgoing, dedicated individual to join our team as a Mako Field Service Representative. The responsibilities of the Mako field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule.

To be a successful Mako field service representative, you should have excellent analytical and time management skills. Ultimately, a first-class Mako field service representative should have strong leadership and service skills, they should be able to work independently with minimal direction and supervision to achieve the desired outcomes.

What you will do :

• You will provide on-site technical support and performing customer support tasks.
• You will deliver, instal, repair, maintain and test Mako robotic devices.
• You will resolve operational issues in the field.
• You will identify any issues and perform troubleshooting procedures.
• You will determine customer needs and offering recommendations.
• You will collaborate with colleagues and share information to ensure first-rate customer support.
• You will manage work progress and ensure adherence to schedules.
• You will track down and document work progress, and complete service reports.
• You will develope and maintain a strong customer relationships.

Who you are:

• You hold a Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience.
• You have demonstrated high degree of technical proficiency and excellent problem-solving skills.
• You have demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.
• Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.

If you are a recent graduated engineer and you want to learn about this area of expertise, we are willing to mentor and train you! So please don't hesitate to apply if this opportunity interest you!   

What We Offer:

Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks:

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary package plus incentives/bonuses and benefits.
• Pension plan. We offer our employees an attractive Stryker internal pension plan.
• Recognition of your performance. At our company, outstanding and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
• Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.

Italy Pay Ranges:

• Italy: €39.300 - €65.500 EUR Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role.  In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.