Call Center Quality Manager
designboxed
Hindi Quality Auditor
designboxed· Research
About this role
About the Role
We are looking for a Quality Auditor to monitor, evaluate, and ensure the data integrity of our ground-level field survey operations. Unlike traditional call-center monitoring, this role focuses entirely on auditing real-time ground survey recordings and verifying that field surveyors are accurately recording survey responses.
Responsibilities
Key Roles & Responsibilities Ground Survey Auditing & Verification Audit recorded interactions and survey entries conducted by ground surveyors (auditing a ~10% sample size per surveyor daily). Verify that survey responses in the system match the recorded conversations accurately. Identify and flag fake, falsified, or inaccurate data entries immediately. Auditing Quota & Team Scope Manage quality checks for a dedicated group of 6 ground surveyors, who cover around 25 to 30 field interactions each daily (~180 total daily interactions). Perform 6 detailed audits daily per Quality Auditor (split across the team for 12 total project audits). Feedback & Training Provide immediate feedback to Team Leads (TLs) and surveyors when critical errors or data falsification are detected. Offer constructive feedback on minor errors (e.g., small discrepancies in recorded age, tone, or minor field entries) to help train and improve surveyor performance. Reporting & Quality Scoring Compile and publish daily Quality Audit Reports with individual performance scores for each surveyor. Analyse survey trends and conversation nuances to provide qualitative insights on whether the collected data accurately reflects ground reality. Provide the final quality scores used to determine field surveyor payouts and penalty calculations. Budget: ₹30k – ₹40k per month
Frequently Asked Questions
Is the salary disclosed for the Hindi Quality Auditor position at designboxed?
The salary for this Hindi Quality Auditor role at designboxed is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Hindi Quality Auditor position at designboxed located?
This Hindi Quality Auditor role at designboxed is based in Mohali,, PB, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Hindi Quality Auditor role at designboxed full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Hindi Quality Auditor role in the Research department at designboxed.
Which team or department does the Hindi Quality Auditor at designboxed belong to?
This Hindi Quality Auditor position is part of the Research department at designboxed. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Hindi Quality Auditor position at designboxed?
Click the "Apply Now" button on this page. You will be redirected to designboxed's official application portal hosted on keka where you can submit your application directly.
When was the Hindi Quality Auditor job at designboxed posted?
This Hindi Quality Auditor position at designboxed was posted on Oct 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Hindi Quality Auditor
designboxed
You'll be redirected to designboxed's official application page on keka.