Call Centre Operations Coordinator.

designboxed· Research Call Center Department.
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📍 Mohali,, PB, IndiaFULL TIME

About this role

Job Description - Call Centre Operations Coordinator


Position: Call Centre Operations Coordinator.
Department: Call Center / Campaign Operations
Industry: Political Consultancy
Experience: 4–8 Years
Location: Mohali / Noida


Job Summary


We are looking for an experienced Call Centre Operations Coordinator. to manage and oversee calling operations for political campaigns and election-related projects. The candidate will be responsible for managing calling teams, achieving campaign targets, monitoring voter survey and outreach activities, ensuring data accuracy, and providing regular campaign-related reports to management.


Key Responsibilities

  • Manage day-to-day operations of the political campaign call centre.
  • Lead and supervise Team Leaders, Callers, Survey Executives, and other calling staff.
  • Plan manpower requirements based on campaign and constituency requirements.
  • Set daily and weekly calling targets and ensure timely achievement.
  • Manage voter calling, surveys, feedback collection, opinion surveys, and campaign-related outreach.
  • Ensure callers follow approved calling scripts, questionnaires, and campaign processes.
  • Monitor call volume, connect rate, response rate, survey completion, and other campaign KPIs.
  • Monitor constituency-wise and campaign-wise calling performance.
  • Review daily MIS and identify gaps in team performance.
  • Coordinate with Data/MIS, Research, Ground Operations, and Campaign Teams.
  • Escalate important voter feedback and campaign-related inputs to the concerned teams.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Monitor call quality through regular call audits.
  • Coach and improve the performance of Team Leaders and calling executives.
  • Manage shift planning, attendance, productivity, and manpower utilization.
  • Prepare and share daily, weekly, and campaign-wise MIS reports.
  • Ensure confidentiality and responsible handling of campaign and voter-related data.
  • Support campaign teams during election periods, surveys, public outreach campaigns, and high-priority projects.
  • Be flexible with working hours during critical campaign and election periods.

Required Skills

  • Strong team-management and leadership skills.
  • Excellent communication and interpersonal skills.
  • Experience managing target-driven calling operations.
  • Strong understanding of call center and survey operations.
  • Good knowledge of MS Excel, MIS, CRM, and calling software.
  • Strong analytical and problem-solving skills.
  • Ability to manage large teams and high-volume calling operations.
  • Ability to work under pressure and meet strict campaign deadlines.
  • Strong coordination and reporting skills.
  • Ability to work in a fast-paced political consultancy environment.

Preferred Experience

Candidates with experience in the following areas will be preferred:
  • Political consultancy / election campaigns
  • Election or voter surveys
  • Political campaign call centers
  • Public opinion surveys
  • Tele-calling / BPO / contact center operations
  • Voter outreach or field survey projects
  • Campaign data collection and MIS
  • Large-scale outbound calling operations

Qualification & Experience

  • Graduate in any discipline.
  • 4–8 years of relevant experience in call center, BPO, tele-calling, survey operations, political campaigns, or similar operations.
  • Previous experience managing large calling teams will be an advantage.

Key Performance Indicators

  • Calling target achievement
  • Team productivity
  • Call volume and connect rate
  • Survey completion rate
  • Data accuracy
  • Call quality
  • Team attendance and utilization
  • Campaign-wise reporting accuracy
  • Timely escalation and issue resolution
  • Overall team performance

Location

Mohali / Noida

The role may require flexibility in working hours and travel depending on campaign requirements, election schedules, and project needs.

Frequently Asked Questions

Is the salary disclosed for the Call Centre Operations Coordinator. position at designboxed?
The salary for this Call Centre Operations Coordinator. role at designboxed is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Centre Operations Coordinator. position at designboxed located?
This Call Centre Operations Coordinator. role at designboxed is based in Mohali,, PB, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Centre Operations Coordinator. role at designboxed full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Centre Operations Coordinator. role in the Research Call Center Department. department at designboxed.
Which team or department does the Call Centre Operations Coordinator. at designboxed belong to?
This Call Centre Operations Coordinator. position is part of the Research Call Center Department. department at designboxed. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Centre Operations Coordinator. position at designboxed?
Click the "Apply Now" button on this page. You will be redirected to designboxed's official application portal hosted on keka where you can submit your application directly.
When was the Call Centre Operations Coordinator. job at designboxed posted?
This Call Centre Operations Coordinator. position at designboxed was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Centre Operations Coordinator.
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