Call Center Quality Manager
designboxed
Call Center Coordinator
designboxed· Research Call Center Department.
About this role
About the Role
We are looking for a Call Center Coordinator to manage and coordinate day-to-day call center operations for our political research, public opinion, survey, and outreach projects.
The ideal candidate should have strong communication and team-management skills, be comfortable working with data and reports, and be able to coordinate with callers and project teams to ensure smooth and timely execution of assigned projects.
Key Responsibilities
- Coordinate daily activities of the call center team and ensure smooth workflow.
- Allocate calling tasks to team members and monitor daily progress.
- Track call volumes, completion status, productivity, and project-wise targets.
- Ensure callers follow approved calling scripts, survey questionnaires, and project guidelines.
- Monitor the quality and accuracy of collected information.
- Coordinate with research and project teams regarding survey requirements and updates.
- Prepare and share daily and weekly performance reports.
- Identify operational issues and escalate them to the reporting manager.
- Conduct regular follow-ups with callers regarding pending tasks and targets.
- Maintain accurate records of calling activities and survey responses.
- Support training and onboarding of new callers.
- Ensure data confidentiality and compliance with company and project guidelines.
- Coordinate with field teams and other internal teams whenever required.
- Handle urgent project requirements and ensure deadlines are met.
Required Skills
- Excellent communication and interpersonal skills.
- Good knowledge of MS Excel / Google Sheets.
- Strong coordination and team-management abilities.
- Good understanding of data entry and reporting.
- Ability to work with targets and deadlines.
- Strong attention to detail.
- Ability to manage multiple tasks and projects simultaneously.
- Good problem-solving and follow-up skills.
- Comfortable working in a fast-paced environment.
- Knowledge of regional or local languages will be an added advantage.
Preferred Qualifications
- Bachelor’s degree in any discipline.
- 2–4 years of experience in call center coordination, telecalling operations, survey operations, research, or a similar role.
- Experience in political consultancy, public opinion research, election-related projects, or survey-based projects will be an advantage.
Key Performance Areas (KPIs)
- Daily calling and task completion.
- Team productivity and attendance.
- Data accuracy and quality.
- Survey completion rate.
- Timely submission of reports.
- Adherence to calling scripts and project guidelines.
- Effective coordination between the call center and project teams.
How to Apply
Send your CV to contact@designboxed.com
Frequently Asked Questions
Is the salary disclosed for the Call Center Coordinator position at designboxed?
The salary for this Call Center Coordinator role at designboxed is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Coordinator position at designboxed located?
This Call Center Coordinator role at designboxed is based in Mohali,, PB, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Coordinator role at designboxed full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Center Coordinator role in the Research Call Center Department. department at designboxed.
Which team or department does the Call Center Coordinator at designboxed belong to?
This Call Center Coordinator position is part of the Research Call Center Department. department at designboxed. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Coordinator position at designboxed?
Click the "Apply Now" button on this page. You will be redirected to designboxed's official application portal hosted on keka where you can submit your application directly.
When was the Call Center Coordinator job at designboxed posted?
This Call Center Coordinator position at designboxed was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Coordinator
designboxed
You'll be redirected to designboxed's official application page on keka.